Advanced Technical Operations Manager

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200

Our team is seeking a highly skilled Operations Excellence Specialist to join our Control Room team. As a key member of our operations team, you will play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.

Key responsibilities include:

  • Operational Leadership: Take full ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.
  • Incident Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Execution: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Process Optimization: Proactively identify and implement key improvements in product and tech systems from an operational perspective, making a tangible impact on performance.
  • Collaborative Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

Requirements:

  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • Able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level.
  • Product-oriented mindset: Focused on long-term risk prevention and mitigation strategies rather than immediate solutions.
  • Comfortable investigating complex SQL queries and relational databases.
  • Ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
  • Experience with Jira and Prometheus, Grafana, New Relic or other monitoring tools is a plus.
  • Collaborative skills to work with cross-functional teams to diagnose and resolve incoming technical issues.
  • Fluent English language skills and ability to simplify complex concepts.
  • Analytical, independent, and tech-savvy individual who can thrive in fast-paced environments.

What We Offer:

  • Opportunity to work on a cutting-edge B2B technology platform that connects bus, rail, and ferry operators with online retailers.
  • Challenging role in shaping the future of travel and building the largest global network of transport providers and retailers.
  • Remote-first, globally present company with HQ in Berlin, aiming to hire a professional based in Berlin/Germany and SEA region.

Key Skills:

  • Operations Management
  • Monitoring Tools (Prometheus, Grafana, New Relic)
  • Project Management (Jira)
  • SQL Query Analysis
  • Relational Database Investigation
  • Communication and Collaboration

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