Technical Solutions Architect

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeServiceNow Full time $120,000 - $150,000
Job Title: Technical Solutions Architect

Deltek's IT team seeks a highly skilled technical solutions architect to join our team.

  • The ideal candidate will have extensive experience in designing and implementing IT service management (ITSM) solutions using ServiceNow, with expertise in configuration management, change management, and problem management.

We are looking for a strategic thinker who can provide technical direction and guidance for the administration, support, and maintenance of our core ITSM systems.

The successful candidate will be responsible for researching and analyzing business requirements, developing conceptual and detailed designs to meet business needs, and testing and supporting the rollout of solutions.

  • Additionally, the candidate will provide advanced-level assistance to ServiceNow administrators for day-to-day operations and support cases.

Key Responsibilities:

  • Lead the development and deployment of new integrations with internal/external systems.
  • Interface regularly with team members providing quality ServiceNow end-user support while delivering exceptional customer service.
  • Engage in all aspects of Agile development, including understanding business requirements and testing support to analyze and mitigate issues.
  • Participate in code reviews and change management processes to develop and implement new applications and updates to existing applications.
  • Perform Tier-3 support activities and tasks for ServiceNow as required.
  • Interface with third-party software vendors to escalate and resolve software/technical problems.
  • Collaborate cross-functionally with business owners, solution architects, business systems analysts, project managers, and other engineers/developers to discuss technical options and pros/cons to meet business requirements and achieve secure and scalable solutions while applying best practices.

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