Business Process Support Specialist

1 week ago

Baguio City, Cordillera, Philippines beBeeImplementation Full time ₱600,000 - ₱800,000
Implementation Specialist

This role supports our accounting and recruiting tools, requiring strong communication skills, technical aptitude, and a background in accounting or real estate back-office operations.

You will guide brokerages through setup and onboarding, ensuring their commission splits, recruiting integrations, and back-office processes are configured and running smoothly.

  • Lead client onboarding sessions via Zoom calls, walking brokerages through tool setup.
  • Configure and train clients on:
  • Agent commissions & split structures.
  • Recruiting tool integrations.
  • Automation and reporting features.
  • Troubleshoot issues and escalate unique cases when necessary.
  • Maintain a multi-call cadence with clients to verify setup, confirm accuracy, and resolve questions.
  • Shadow, learn, and progressively take ownership of client calls and implementations after training.
  • Use SOPs, product documentation, and peer-reviewed case studies to support client needs.

The training path includes 30 days of focus on the recruiting tool, followed by 60 days transitioning into the Backoffice Accounting tool, learning its functionality, use cases, and troubleshooting basics.

Required Skills and Qualifications

  • Strong client-facing communication skills (Zoom calls are required).
  • Ability to explain technical and accounting processes in clear terms.
  • Comfort with multi-step implementations and long-term client cadences.
  • Strong attention to detail and process adherence.

Benefits and Growth Opportunities

Bonuses and growth opportunities are available to boost income and career development.

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