Process Innovation Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeInnovation Full time $950,000 - $1,400,000
Job Overview

The Process Innovation Specialist role involves identifying opportunities for business process transformation, driving process redesign, and implementing targeted automation and AI applications to enhance operational effectiveness.

About the Role

This key contributor will own specific business problems within the service journey, driving process redesign supported by targeted automation and AI applications. The focus is on achieving outcomes such as faster resolution, more consistent quality, and smarter operations.

Key Responsibilities:
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with cross-functional teams to gather insights and validate opportunities for radical improvement.
  • Collaborate to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support design, decision tree logic, and automation flows when needed.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
Requirements
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.
  • Passion for building excellent, scalable systems that represent a paradigm shift.
Benefits
  • Award-winning culture
  • Competitive compensation package
  • Ongoing training and development opportunities

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