Current jobs related to Customer Retention Director - Manila, National Capital Region - SupportNinja

  • Customer Retention Specialist

    6 days ago

    Manila, National Capital Region, Philippines DME Service Solutions Full time

    About Us:DME Service Solutions was founded in 2021 with a passion for business growth and understanding customer needs. We strive to be the industry leader in global call center business process outsourcing service solutions.We are seeking a skilled Customer Retention Specialist to join our team. As a Customer Retention Specialist, you will be responsible...

  • Customer Retention Strategist

    2 days ago

    Manila, National Capital Region, Philippines Globe Telecom, Inc. Full time

    Career OpportunitiesWe are seeking an experienced Customer Retention Strategist to join our team. The successful candidate will be responsible for developing and executing marketing campaigns that drive customer retention and growth of our digital financial solutions.Key ResponsibilitiesDevelop and execute full-year marketing campaigns to ensure increased...

  • Customer Retention Representative

    7 days ago

    Manila, National Capital Region, Philippines SolarWinds Full time

    Sales & Business Development RoleWe're seeking a sales professional to drive business growth through customer relationships and retention.This role involves working with customers to understand their needs, identifying opportunities, and delivering value-added solutions.You'll be responsible for:Maintaining accurate customer records and managing...

  • Retention Marketing Expert

    3 days ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    As a Retention Marketing Expert at enablesGROUP, you will be responsible for developing and implementing data-driven marketing strategies that drive customer retention and revenue growth.Responsibilities:Develop and implement retention marketing campaigns to drive customer engagement and retention.Analyze customer data to identify trends and opportunities...

  • Customer Engagement and Retention Manager

    3 days ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    We are seeking a highly motivated and data-driven Customer Engagement and Retention Manager to develop, implement and optimize customer relationship management (CRM) strategies and loyalty programs. This role will focus on enhancing customer engagement, retention, and lifetime value through personalized marketing campaigns and data analytics. The role will...

  • Retention and Upsell Manager

    2 days ago

    Manila, National Capital Region, Philippines Pelicen Incorporated Full time

    Key ResponsibilitiesThis position is responsible for managing client relationships, identifying business opportunities, and developing strategies to retain and grow existing accounts. The successful candidate will have a strong understanding of customer retention strategies, analytical skills, and excellent communication abilities.The key responsibilities of...

  • Customer Retention and Success Strategist

    1 day ago

    Manila, National Capital Region, Philippines ECI Full time

    Job Summary: We are looking for a skilled Customer Retention and Success Strategist to join our team. As a key member of our customer success organization, you will be responsible for managing day-to-day client success KPIs driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.Key Responsibilities:Manage recurring...

  • Retention and Sales Specialist

    6 days ago

    Manila, National Capital Region, Philippines Firstsource Solutions Limited Full time

    BACKGROUND TO THE REQUIREMENT:The Customer Retention Specialist – reports to the Customer Service Supervisor. The Retention Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines. This role is pivotal in retaining customers who are considering discontinuing their services with...

  • Retention Sales Representative

    6 days ago

    Manila, National Capital Region, Philippines DME Service Solutions Full time

    Job Posting Title: Retention Sales RepresentativeReports to: Immediate SupervisorLocation: Remote WorkCountry: PhilippinesAbout DME Serve:Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers'...

  • Client Relationship Director

    6 days ago

    Manila, National Capital Region, Philippines Bricolage Group of Companies Full time

    We are looking for a results-driven Client Relationship Director to lead the client relationship management team and develop strategies to improve customer satisfaction and retention. The ideal candidate will have a bachelor's degree in business administration or a related field and at least 5 years of experience in client relationship management or a...

  • Client Acquisition Director

    3 days ago

    Manila, National Capital Region, Philippines Nearsol Full time

    We are looking for a Client Acquisition Director to drive business growth and expansion. The ideal candidate will be highly motivated and goal-oriented, with a strong ability to thrive in a competitive environment.Responsibilities:Train and develop Business Development team members to meet and exceed targetsIdentify opportunities for sales support to...

  • Global Success Director

    2 days ago

    Manila, National Capital Region, Philippines NICE Full time

    About the RoleWe are seeking a Global Success Director to join our team. In this role, you will be responsible for delivering world-class business and technical account management to clients.Your key responsibilities will include:Building, mentoring, developing, and leading a hybrid team of Professional Services Managers and Individual...

  • Retention and Engagement Professional

    6 days ago

    Manila, National Capital Region, Philippines Mapúa University Full time

    Mapúa University, a leading comprehensive university in the Philippines, is seeking a Retention and Engagement Professional to join its academic support team.About the RoleThe Retention and Engagement Professional will play a crucial role in supporting and guiding online students from enrollment to graduation, fostering their academic success and overall...

  • Financial Services Director

    3 days ago

    Manila, National Capital Region, Philippines Security Bank Corporation Full time

    Job Description:As a Financial Services Director at Security Bank Corporation, your primary responsibility will be to provide expert support to our wholesale account customers, ensuring their needs are met promptly and effectively.Key Responsibilities:Serve as the primary point of contact for complex customer inquiries and concerns.Develop and implement...

  • Director of Operational Efficiency

    6 days ago

    Manila, National Capital Region, Philippines Cartrack Full time

    We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. We are seeking an experienced Director of Operational Efficiency to join our team. Our teams are collaborative, vibrant, and fast-growing, empowering all members to influence business decisions.The ideal candidate will be responsible for ensuring timely...

  • Executive Director of Talent Acquisition and Retention

    2 days ago

    Manila, National Capital Region, Philippines Michael Page Full time

    About Our ClientA leading financial services firm that continues to grow and provide financial access to all across the nation.Job Description SummaryThis is an exceptional opportunity for an experienced HR leader to join our client's dynamic team as Chief People Officer. The successful candidate will have a proven track record of driving business growth...

  • Operations Director

    5 days ago

    Manila, National Capital Region, Philippines Cartrack Full time

    At Cartrack, we're seeking a skilled Operations Director to join our team. In this role, you will be responsible for ensuring timely resolution of customer queries through our dedicated customer service center.Key Responsibilities:Query Resolution: Oversee the efficient handling of inbound customer inquiries, guaranteeing swift and satisfactory...

  • Customer Support Director

    7 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job OverviewWe are looking for a highly motivated and results-driven CUSTOMER SUPPORT DIRECTOR to join our team. This role is responsible for leading the development and implementation of customer support strategies across various product lines.

  • Email and SMS eCommerce Retention Specialist

    7 days ago

    Manila, National Capital Region, Philippines VTS Global Full time

    Job Title:Email and SMS eCommerce Retention Specialist (Klaviyo Expert)Location:RemoteJob Type:Part-TimeSalary:45k 50k PHPAbout Us:At VTS Global, we're all about creating, building and growing global brands that make a difference. Our portfolio includes brands like South Street Designs, VersaChalk, Silver Phantom Jewelry etc, with a strong emphasis on supply...

  • Sales and Retention Team Leader

    3 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    Panda is looking for a dynamic and experienced Sales and Loyalty Team Lead to oversee a team of customer service representatives and sales agents. The ideal candidate will possess strong leadership skills, a customer-centric mindset, and a deep understanding of sales techniques and customer loyalty strategies. This role requires both strategic thinking and...

Customer Retention Director

1 week ago

Manila, National Capital Region, Philippines SupportNinja Full time
Requirements

To succeed in this role, you will need:

  • 5+ years of renewal leadership experience within a SaaS organization
  • 5+ years of management experience within a SaaS organization
  • A proven track record of exceeding renewal and retention targets in a fast-paced, high-growth environment
  • Excellent communication and negotiation skills, with the ability to build trusted relationships with customers

The ideal candidate will have a passion for delivering an exceptional customer experience and driving business growth.