
Learning Experience Developer
15 hours ago
Job Title: Learning Experience Designer
Job SummaryWe are seeking a skilled Learning Experience Designer to join our team. The successful candidate will be responsible for managing all aspects of the project lifecycle, from initiation to closure.
Key Responsibilities:- Analysis
- Identify client needs and resource availability/limitations as well as target learner profile
- Gather information and course elements from stakeholders, subject matter experts, research institutions, and other sources
- Analyze content and identify primary and secondary learning objectives
- Design
- Create branded templates for content: decks, onepagers, simulators
- Develop design elements fit for project requirements
- Generate ideas on activities, gamification, story-telling, and assessment
- Select optimum design and development process considering available resources and deadlines
- Design storyboards in collaboration with subject matter experts
- Development
- Develop according to agreed development process (ADDIE, SAM)
- Develop content elements such as images, videos, audio using multimedia tools
- Develop scenarios and associated stories and dialogue scripts
- Create or assemble e-Learning content using software such as Adobe Captivate, Articulate Storyline
- Apply gamification and scenario-based learning in materials
- Ensure contents are peer reviewed and approved before presenting to stakeholders
- Administer functions of the Training Management System (TMS) such as course creation, uploading content, creating assessments, and setting up course restrictions
- Project Management
- Collaborate with stakeholders in all stages of the project, ensuring proper and timely communication
- Create and maintain comprehensive project documentation
- Ensure tasks and project deliverables are executed and submitted on agreed schedule
- Report utilization of materials within project timelines
- Secure project acceptance and closure
- Bachelor's Degree in related fields preferred
- 4 years related experience or equivalent combination of education and experience in a call center environment
- Training needs analysis, methods, and procedures
- Process mapping and visual display design principles
- Excellent written and communications skills mandatory
- Proficiency with various software application programs including MS Office
- Prior customer service or call center environment experience
Work from Home
Schedule: Night shift
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