International Retail Solutions Agent

6 days ago


Pasig, National Capital Region, Philippines Support Services Group Full time
Customer Service Representative Job Summary

We are seeking a highly skilled and fluent Spanish bilingual customer service representative to join our retail solutions group. This is a full-time position requiring excellent customer service and interpersonal skills, as well as strong organizational abilities and attention to detail.

About the Position

The successful candidate will have at least 1 year of BPO experience and a minimum 2nd year college undergraduate status. Good computer skills, particularly in Word, Excel, and Outlook, are also essential for this role. Fluency in Spanish and local Filipino citizenship are required, and prior experience in insurance or payments is preferred but not required.

Your Key Responsibilities:

  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Engage with customers and vendors through multiple communication channels.
  • Maintain accurate records and updates on customer tickets.
  • Ensure customer satisfaction through effective issue tracking and resolution.

About Our Team

We value creativity, flexibility, and teamwork at Support Services Group. Our team members are passionate about delivering exceptional customer experiences and making a difference in our clients' businesses. If you share our passion for customer service and excellence, we encourage you to apply for this exciting opportunity.



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