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Blended Contact Centre Agent

1 week ago

Pasig, National Capital Region, Philippines Enablesme Full time

About Us

Enablesme is a leading provider of customer service solutions in the retail fashion industry.

Job Description

We're seeking a highly motivated Blended Contact Centre Agent to join our team. As a key member of our team, you'll be responsible for providing exceptional customer service to our clients through various channels, including chat, email, and voice.

Your Key Responsibilities:

  • Deliver timely and effective responses to customer inquiries, resolving issues efficiently and ensuring customer satisfaction.
  • Provide accurate and up-to-date information about products and services, using your knowledge and skills to resolve complex customer queries.
  • Maintain a high level of product knowledge and stay updated on company policies and procedures.
  • Work collaboratively with internal teams to ensure seamless customer service delivery.
  • Meet or exceed performance targets, including response times, resolution rates, and customer satisfaction scores.

Requirements and Qualifications:

  • 2-3 years of experience in end-to-end customer service, preferably in a blended contact centre environment.
  • 1-2 years of work experience in AU/US/NZ Retail campaigns is highly desirable.
  • Proven ability to manage multiple chat sessions simultaneously (minimum 4 concurrencies).
  • Strong communication and interpersonal skills, with excellent verbal and written communication abilities.
  • Possess passion for delivering positive customer experiences.
  • Able to use proprietary software systems and adapt to new technology quickly.
  • Experience in handling US Voice accounts is an asset.
  • Proficiency in using Zendesk is a plus.