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Retail Customer Service Representative

1 week ago

Pasig, National Capital Region, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Job Summary:

TORCH Solutions seeks a skilled Retail Customer Service Representative to provide exceptional support to customers. The ideal candidate will possess excellent communication skills, be able to multitask, and prioritize tasks effectively.

About the Role:

The successful candidate will work as part of a dynamic team, answering customer inquiries, resolving issues, and providing information about our products and services. A strong understanding of basic English is essential, as well as the ability to communicate clearly and professionally.

Responsibilities:

  • Answering customer calls, emails, and messages in a timely and professional manner
  • Providing product information, addressing customer concerns, and resolving issues
  • Multitasking, prioritizing, and managing time effectively to meet performance expectations
  • Demonstrating a keen attention to detail and commitment to quality
  • Able to start immediately and commit to working with the company

Perks and Benefits:

  • Competitive salary and incentives
  • Comprehensive paid training program
  • Health Maintenance Organization (HMO) benefits
  • Government and mandated benefits
  • Paid leave entitlements