Retail Account Specialist

7 days ago


Pasig, National Capital Region, Philippines JobsAvenuePH Full time

About Us: At TDCX Pasig, we pride ourselves on being a dynamic and inclusive workplace where employees can grow and develop their careers. Our goal is to provide top-notch customer service experiences for our clients, and we're looking for talented individuals like you to join our team

Job Summary: As a Customer Experience Representative, you will play a vital role in ensuring that our customers receive seamless support across various channels. Your primary objective is to resolve customer issues efficiently, build trust, and exceed expectations.

Responsibilities:

  1. Respond to customer inquiries via phone, email, or live chat
  2. Analyze customer concerns and offer effective solutions
  3. Collaborate with internal teams to resolve complex issues
  4. Identify opportunities to upsell/cross-sell products/services
  5. Provide regular feedback to improve customer experience

Requirements: To succeed in this role, you'll need a minimum of 1 year of BPO experience, preferably in a retail account. Strong communication and problem-solving skills are essential, along with a positive attitude and adaptability in working rotating shifts.


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