Customer Service Agent
4 days ago
Vector Outsourcing Solutions Philippines is seeking a highly skilled Customer Service Agent - Healthcare to join our team.
About the Role:
- Provide exceptional customer service to patients, providers, and healthcare insurance companies via phone, email, and chat.
- Manage administrative tasks including data entry, record management, and time-keeping.
- Navigate Electronic Medical Records Systems to obtain medical history.
- Enter patient information using EHR systems.
- Maintain accurate database records.
- Process payments for cash pay/copay/deductibles.
- Achieve compliance with HIPAA policies.
Requirements:
- Bachelor's degree in a related field (preferably medical).
- Minimum 6 months consultancy contract.
- 1 year BPO/Call Center experience or related experience (preferred).
- Excellent English communication skills (written and oral).
- Prior authorization and medical virtual assistant experience (desired).
- EMR/EHR experience and knowledge of medical insurance (desired).
- Availability to work night shifts and flexible schedules.
- Able to work from home with a reliable internet connection.
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