Lawn Care Documentation Specialist

1 day ago


San Juan, National Capital Region, Philippines beBeeContent Full time $40,000 - $55,000

Knowledge Keepers play a vital role in our organization, helping customers find the right lawn care services and assisting small businesses with customer acquisition.

As a Knowledge Base Writer, you will create high-quality articles that support our customers and internal teams. You'll gain valuable insights into our operations and technical writing best practices.

The ideal candidate has hands-on experience in customer support, understands how to escalate issues, can write clearly in English, and is patient and detail-oriented.

  • Has customer-facing experience
  • Understands escalation processes and ticket workflows
  • Can craft compelling content in English
  • Is empathetic and meticulous

This role offers a collaborative work environment, opportunities for growth, and stability within a rapidly evolving industry.

  • Update existing documentation to reflect process improvements
  • Document escalation procedures
  • Help break down complex concepts into actionable steps
  • Follow established documentation standards and formats
  • Review and enhance existing articles


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