Customer Success Partner

1 day ago

Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000
About the Role

This is a fantastic opportunity to join a dynamic team and be part of creating success for our clients, their communities, and each other.

Our team provides outsourced inside sales, customer success, renewals management, and channel management solutions for world-class brands. As part of this role, you will be part of a diversified team that makes an impact for our clients.

The ideal candidate will support an existing customer base with moderate complexity, cultivating and building strong customer relationships throughout the customer lifecycle while ensuring customer satisfaction and engagement.

Developing an excellent level of product or service knowledge to effectively address customer questions and concerns is essential. This role is primarily focused on maintaining positive customer relations rather than actively promoting the sales of products and services.

You must be confident in dealing with customers and able to resolve objections or transactions efficiently. Effective collaboration with Global Sales Delivery teams is also crucial to ensure customers' expectations are met.

We understand and capture the voice of the customer for assigned clients, providing valuable insights to drive business growth.

Key Responsibilities:

  • Manage high volumes of customer contacts and communications through phone and email daily
  • Verify contact information using search tools and productivity software
  • Conduct regular health checks to gauge product satisfaction and value attainment
  • Develop in-depth product knowledge to address specific customer objections
  • Capture qualitative feedback and quantifiable measurements through surveys, phone calls, and emails using computer systems
  • Capture customer product expectations, experiences, satisfaction, and likelihood of abandonment ('Voice of the Customer')
  • Address customer concerns/roadblocks through appropriate communication channels
  • Maintain a high level of professionalism during all interactions with customers and prospects
  • Collaborate with cross-functional teams and management to deliver superior customer experiences
  • Perform other duties as assigned and necessary

Required Skills and Qualifications:

  • Demonstrated ability to communicate effectively with customers in a fast-paced environment
  • Prior experience with high-volume calling
  • Aptitude to learn new technology required
  • Excellent Microsoft Office skills
  • Ability to follow instructions, call scripts, and defined processes
  • Capacity to multi-task, prioritize, and manage time effectively
  • 2-3 years of customer service experience preferred
  • Experience working with CRM software preferred

Accommodation and Diversity:

We commit to equal opportunities for everyone, regardless of background, race, color, religion, age, sex, sexual orientation, gender, national origin, disability, veteran status, or any legally protected characteristic.

Job Details:

  • Seniority Level: Entry-Level
  • Employment Type: Full-Time
  • Job Function: Administrative, Sales, Management
  • Industry: IT, Data Services, Business Consulting, Services

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