Strategic Customer Success Leader

3 days ago

Makati City, National Capital Region, Philippines beBeeLeader Full time ₱50,000 - ₱100,000
Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team. This is an exciting opportunity to leverage your expertise in customer-facing leadership, retention strategies, and data analysis to drive business growth.

  • Key Responsibilities:

  • Lead a high-performing team of Customer Success Advisors, fostering their professional growth through training, coaching, and performance management.

  • Develop and implement retention strategies, analyzing data to identify trends and optimize customer lifetime value.

  • Partner with the Customer Success Advisors to deliver exceptional customer experiences that build loyalty and advocacy.

  • Manage the customer success pipeline, ensuring strong delivery to forecast.

Requirements:
  • Leadership Experience:

  • Proven experience managing and motivating customer-facing teams.

  • Customer Success Expertise:

  • A deep understanding of customer success best practices, with a proven track record of optimizing retention and growth.

  • Coaching Prowess:

  • The ability to provide constructive feedback, coach for development, and celebrate successes.

  • Data Analysis:

  • Experience in analyzing customer data to identify trends and develop data-centric strategies.

  • Communication:

  • Excellent communication skills, both written and verbal, with the ability to inspire and motivate your team.

What We Offer:
  • Benefits:

  • Hybrid working model (in-office & from home)

  • Mental health and well-being initiatives

  • Generous parental leave policy

  • Paid birthday, study, and volunteering leave every year

  • Sponsored social clubs, team events, and celebrations

  • Employee Resource Groups (ERG) to help you connect and get involved

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