Customer Success and Support Specialist

3 weeks ago

Quezon City, National Capital Region, Philippines Venture Smarter Full time

Company Information

Venture Smarter
1963 33rd Ave, San Francisco, CA 94116, United States
San Francisco, California
94116
Website: https://venturesmarter.com/
Venture Smarter is your trusted partner in navigating the complex landscape of business growth and transition. We believe that the key to staying ahead in today's competitive market lies in employing innovative, yet tried-and-tested business strategies. Our core values—innovation, integrity, and impact—drive us to deliver solutions that are both effective and ethical.

We offer a comprehensive range of services, from business strategy and legal consultancy to market entry and exit solutions. Whether you're looking to enter new markets, expand existing ones, or plan for mergers and acquisitions, our services are designed to guide you through every transitional phase.

Job Description

Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support Specialist. In this role, you'll be responsible for ensuring our clients have the best possible experience with our products and services, providing expert support, and building lasting relationships.
Location: Remote
Monthly Salary: $5,500

How to apply?

Head on over to search on Google for "Venture Smarter" then go to our Career page from the homepage – if you dare to aspire for better in your career

**** Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.

Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.

If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company. ****

Venture Smarter has been featured on media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you'll know we're the place to be.
Key Responsibilities:
Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.

Guide customers through the onboarding process, ensuring they fully understand and utilize our products.

Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.

Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.

Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.

Create and maintain documentation and knowledge base articles for customers.

Track customer satisfaction metrics and take action to improve client relationships.

Collaborate with sales and product teams to ensure customer needs are met.

Job Qualifications

Qualifications:
Bachelor's degree or equivalent work experience.

2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.

Strong communication skills, both written and verbal.

Ability to multitask and manage multiple customer accounts simultaneously.

Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).

Problem-solving skills with the ability to work independently and as part of a team.

A passion for helping people and providing excellent customer experiences.

Strong attention to detail and ability to manage customer expectations.


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