Customer Support Specialist

3 days ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

As a technical support professional, you will play a critical role in ensuring the success of our clients.

Job Description

We are seeking skilled and customer-focused technical support representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. You will be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

Strong proficiency in English, both written and spoken is required. Prior call center experience and the ability to reside within a reasonable distance from our office are also essential. Additionally, you will need a high-speed internet connection, an appropriate quiet work environment, and strong language skills in English.

  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
  • Collaborate with internal teams to improve support processes and customer experience.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance.

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