Virtual Customer Support Specialist

6 days ago

Mabalacat, Central Luzon, Philippines beBeeSupport Full time $45,000 - $75,000

About Us

Our company empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.

Our People

We operate in a global, remote-first environment with over 1,500 team members across 15+ countries. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact.

Our Impact

Our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month.

As the first point of contact for our customers, you will greet them warmly and professionally, ensuring a positive experience. This role requires excellent communication skills, time management, organization, and administrative skills to support our customers and teams.

What You'll Do:

  • Greet customers and route them to a team member
  • Answer video calls, chats, and reroute customers to team members
  • Work with Managers and customer support reps to connect customers on Zoom
  • Create best practices on waiting room etiquette and maintain a great Zoom room environment
  • Educate customers on the chat/zoom support functions
  • Provide feedback to the leadership team to improve customer experience
  • Connect Senior Specialists with scheduled customers
  • Facilitate Urgent Escalations by working with Managers and Senior Specialists

What You'll Bring:

  • High school diploma or GED required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
  • Knowledge of online calendars and scheduling (i.e., Google Calendar) preferred
  • Experience answering high call volume calls and solving customer needs preferred
  • Excellent phone, email, and instant messaging communication skills
  • Organization skills to keep accurate records and important information quickly
  • Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers
  • Emotional intelligence with the ability to adjust your communication style based on the nature of the call
  • The ability to build lasting first impressions and relationships with customers
  • Ability to work from home and

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