Customer Support Specialist

22 hours ago

Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time ₱3,000,000 - ₱6,000,000
Job Overview

We seek a skilled support specialist to refine and maintain our customer service platform, improving user experience, agent efficiency, and cost-effectiveness.

This role involves collaborating with our team to assess current workflows, identify pain points, and implement tailored solutions using best practices.

Key Responsibilities
  • Evaluate and optimize our existing setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance on customer support features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for customer support-related concerns.
  • Monitor system performance and identify opportunities for continuous improvement.
Required Skills and Qualifications
  • Proven experience as a customer support administrator or similar role.
  • Deep understanding of customer support products.
  • Experience with workflow automation and customer service optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a remote environment.
Benefits

This is a unique opportunity to join a dynamic team and contribute to the delivery of exceptional customer experiences. We offer a competitive compensation package and opportunities for professional growth and development.

Others

The ideal candidate will have a passion for delivering exceptional customer service and a drive to continuously improve processes and systems. If you are motivated, organized, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

  • Customer Support Specialist

    19 hours ago

    Mabalacat, Central Luzon, Philippines beBeecustomer Full time ₱3,500,000 - ₱5,500,000

    We are currently seeking a skilled Customer Support Specialist to join our team. This role involves building trust with customers through friendly and professional interactions, both via chat, email, or phone."],

  • Customer Support Specialist

    1 hour ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱250,000 - ₱350,000

    We are seeking a dedicated and skilled customer support specialist to join our team.Job ResponsibilitiesRespond to customers via chat, email, or phone in a professional and friendly manner.Handle inquiries related to product information, order tracking, returns, and account concerns.Utilize Gorgias and Shopify to manage tickets and provide fast, accurate...

  • Customer Support Specialist

    21 hours ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱250,000 - ₱500,000

    Job Title: Customer Support SpecialistThis role is responsible for delivering exceptional customer experiences across every interaction. The ideal candidate will possess strong communication skills, attention to detail, and the ability to work effectively in a dynamic environment.Support customers via email, phone, and live chat in a timely and professional...

  • Customer Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time ₱400,000 - ₱600,000

    Job Description">We are seeking a skilled Customer Support Specialist to join our team on an 18-month fixed term contract. As the first point of contact for our clients, you will be responsible for owning customer communications from initial request through to resolution.Our platform automates proposals, client agreements, billing and payment collection,...

  • Customer Support Specialist

    19 hours ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time $18,000 - $24,000

    Job OpportunityThe Customer Support Specialist role is a pivotal position that requires delivering exceptional service to clients. This involves handling inquiries, resolving issues, and providing guidance while embodying innovation, empathy, and excellence.Main Responsibilities:Support & Troubleshooting: Respond to customer queries via email, chat, and...

  • Global Customer Support Specialist

    24 hours ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱360,000 - ₱420,000

    Job TitleWe are seeking a skilled customer support specialist to assist customers from French-speaking regions.Key ResponsibilitiesDeliver high-quality support via calls and chat, ensuring a positive experience for every customer.Troubleshoot customer issues and guide them through solutions step-by-step.Log all customer interactions accurately, maintaining a...

  • Virtual Customer Support Specialist

    24 hours ago

    Mabalacat, Central Luzon, Philippines beBeeSupport Full time $45,000 - $75,000

    About UsOur company empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.Our PeopleWe operate in a global, remote-first environment with over 1,500 team members...

  • Tech Support Specialist

    1 day ago

    Mabalacat, Central Luzon, Philippines beBeeCustomer Full time $12,000 - $18,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customer queries via chat, email and phone.Your primary responsibility will be to provide critical, timely support for our customers around the world....

  • Remote Customer Support Specialist

    19 hours ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

    Job Opportunity: Remote Customer Support SpecialistThis position allows you to contribute to impactful projects with renowned brands. As a Remote Customer Service Agent, you will be responsible for delivering exceptional customer service by addressing inquiries and resolving issues efficiently.Key Responsibilities:Respond professionally to inbound and...

  • Tech Support Specialist for Customer Success

    21 hours ago

    Mabalacat, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱18,000 - ₱25,000

    Job OpportunityWe seek a skilled and diligent Tech Support Specialist to deliver exceptional customer experiences through prompt and professional communication.Main ResponsibilitiesRespond to customer inquiries via phone and email in a timely manner, demonstrating strong verbal and written communication skills.