Business Innovation Manager

This position involves working with a variety of learning analytics and automation solutions to support Learning & Development operations. The role requires analyzing, reviewing, forecasting, trending, and presenting information for business planning, as well as recommending process improvements by managing documented standard operating procedures.

• The successful candidate will have a solid understanding of latest innovations and emerging trends in leveraging data and providing predictive and prescriptive learning analytics.
• They will also be proficient in Microsoft Power BI business intelligence reporting, Smartsheet, Access databases, and other related tools.
• Experience in complex problem solving and process improvement, analyzing and recommending solutions, is essential for this role.

Responsibilities include gathering data business requirements, assessing and interpreting customer needs and requirements, designing, developing and distributing L&D metrics reporting and visualization, leveraging business intelligence reporting, and managing learner groups or analysis, and assignment of Environmental, Occupational Health & Safety (EOHS) regulatory training in coordination with business partners or training leads.

The ideal candidate will have excellent collaboration, emotional intelligence, networking, and communication skills, as well as the ability to balance multiple priorities, influence without authority, and work effectively in a large matrix environment.

Additionally, they should be able to identify capability gaps between current state and desired state, identify the business impact of system or application changes, using appropriate tools as needed, and solve moderately complex problems and/or conducts moderately complex analyses.

• Other responsibilities include validating usability of technical solutions prior to deployment, monitoring L&D central email and responding within stated Service Level Agreement, directing to other parties based upon their specialization, and escalating as needed.
• Maintain awareness of best practices or approaches related to the business analysis discipline and maintain awareness of best practices or approaches related to quality and productivity.

Bachelor's degree, and 8+ years of experience in business analysis, including working with internal business partners and technology leads. Experience in complex problem solving and process improvement, analyzing and recommending solutions.

Proficiency with Microsoft Power BI business intelligence reporting and Smartsheet, as well as solid knowledge of latest innovations and emerging trends in leveraging data and providing predictive and prescriptive learning analytics.

Proficiency in learning management platforms, digital learning platforms, talent analytics tools, and change management best practices. Proven superior analytical thinking skills, solid relationship-building, accountability, and critical thinking skills.

• Proven effective in collaborating with technical and non-technical stakeholders to deliver next-in-class analytics solutions, proven solid motivation to learn and share knowledge, advocacy for building a learning culture.
• Proven solid time and project management, organizational and prioritization management skills with attention to detail, excellent collaboration, emotional intelligence, networking, and communication skills.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.

Our company offers a wide range of benefits to support your physical, mental, and financial well-being. These benefits may include medical, dental, vision, disability, life insurance, paid time off, retirement plans, and education assistance programs.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.