Achieve Partnership Excellence

5 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSuccess Full time ₱3,500,000 - ₱6,000,000
Senior Customer Success Account Manager

About the Role:

This role involves retaining and developing high potential commercial, enterprise, and strategic accounts. As a senior customer success account manager, you will be responsible for onboarding partners and ensuring timely delivery of solutions according to partner needs and objectives.

Main Responsibilities:

  • Act as the lead point of contact for all matters specific to your partners.
  • Onboard partners, transitioning from a newly launched status.
  • Research clients' companies to stay up-to-date on rebranding, organization changes, print needs, seasonality, etc.
  • Buid and maintain strong, long-lasting partner relationships.
  • Ensure timely delivery of solutions according to partner needs and objectives.

Requirements:

  • 3-5 years of Account Management experience or equivalent.
  • Experience with Salesforce or related CRM tool.
  • Bachelor's degree or equivalent preferred.
  • Commercial acumen and understanding of how to deliver profitable partnerships.
  • Excellent verbal and written communication skills.

Ongoing Development:

  • Strong problem-solving skills.
  • Understanding of graphic design, pre-press, print & manufacturing processes.
  • Flexibility within an ever-evolving start-up environment.
  • Ability to handle ambiguity and work in a fast-paced sales environment.

Vistaprint Behaviours:

  • Obsess over our customers and creators.
  • Act like an owner.
  • Be bold.
  • Be data-driven.
  • Constructively debate as trusting colleagues.
  • Deliver amazing results together.
  • Find, grow, and support great people.
  • Relentlessly learn and improve.

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