Chief Client Liaison

1 day ago


Ayala Alabang, National Capital Region, Philippines beBeeAccount Full time ₱380,000 - ₱420,000

Lead Key Account Relationship Manager

This role puts you at the forefront of virtual assistance services. You'll lead direct video interactions with clients, coach and develop a team of virtual assistants, bridge communication gaps between clients and VAs, prevent client churn, and create pathways for assistant growth and development.

Key Responsibilities:
  • Coach and develop a team of 5-8 virtual assistants working on high-profile client accounts
  • Bridge communication gaps between clients and VAs when misunderstandings occur
  • Handle VA performance issues through coaching, training or recommending replacements
  • Coordinate task assignments and ensure VAs meet client expectations
  • Provide professional development to help VAs grow and better serve clients
  • Manage VA scheduling, performance tracking and career development

Requirements:

  • Proven EA/VA experience in managing international clients
  • Client management experience in building professional relationships
  • Leadership/supervisory experience in managing teams
  • Excellent English communication skills
  • Business acumen in understanding client satisfaction drivers


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