
Chief Client Liaison
1 day ago
Lead Key Account Relationship Manager
This role puts you at the forefront of virtual assistance services. You'll lead direct video interactions with clients, coach and develop a team of virtual assistants, bridge communication gaps between clients and VAs, prevent client churn, and create pathways for assistant growth and development.
Key Responsibilities:- Coach and develop a team of 5-8 virtual assistants working on high-profile client accounts
- Bridge communication gaps between clients and VAs when misunderstandings occur
- Handle VA performance issues through coaching, training or recommending replacements
- Coordinate task assignments and ensure VAs meet client expectations
- Provide professional development to help VAs grow and better serve clients
- Manage VA scheduling, performance tracking and career development
Requirements:
- Proven EA/VA experience in managing international clients
- Client management experience in building professional relationships
- Leadership/supervisory experience in managing teams
- Excellent English communication skills
- Business acumen in understanding client satisfaction drivers
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