Remote Work Technical Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱120,000 - ₱180,000
Job Opportunity

MCI is a leading Business Process Outsourcing company that delivers tailored solutions to clients.

We are seeking skilled technical support representatives who can work from home and provide exceptional customer service.

Key Responsibilities
  • Respond to technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document customer interactions accurately in the system
  • Maintain up-to-date knowledge of products and services
  • Ensure customer satisfaction by providing timely resolutions
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems
Candidate Selection & Conditions
  • Candidates must reside within 80km of our office
  • Complete a full application on the company careers page

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