Technical Support Engineer| Remote

7 days ago

Taguig, National Capital Region, Philippines Adaca Full time ₱900,000 - ₱1,200,000 per year

Things to know before applying:

  • you must have your own work equipment
  • you are able to work remotely
  • you can work full-time for this role
  • experience working with clients/companies outside PH is an advantage

Role Summary

We are seeking a Technical Support Specialist with mid-level SQL skills to join our team. The role focuses on assisting customers in troubleshooting and resolving issues by querying datasets and analyzing data to identify solutions. This is not a database development role but requires the ability to work with SQL effectively to support customer needs. Strong communication skills are essential, as you will serve as the bridge between technical findings and customer understanding.

Key Responsibilities

  • Respond to customer inquiries and technical issues in a timely and professional manner.
  • Use SQL to query datasets, analyze results, and identify the root cause of customer-reported problems.
  • Collaborate with internal teams to escalate and resolve complex issues when necessary.
  • Translate technical findings into clear, customer-friendly explanations and solutions.
  • Document issue resolution steps, FAQs, and best practices to improve the support process.
  • Maintain a high level of customer satisfaction through effective problem-solving and communication.

Qualifications

  • Proven experience in a technical support or similar customer-facing technical role.
  • Mid-level SQL skills with the ability to query and interpret data (select, join, filter, aggregate).
  • Strong problem-solving and analytical skills with attention to detail.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
  • Ability to work both independently and collaboratively in a team environment.

Hiring Process:

  • Phone screening
  • Technical Test
  • Behavioral interview
  • Client interview

About Adaca:

  • Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

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