Remote Technical Support Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱2,000,000 - ₱3,000,000

Customer Support Expertise

We are seeking a Technical Support Specialist to join our remote team. You will assist users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed.

Key Responsibilities
  • Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
  • Troubleshoot and resolve technical or account-related issues
  • Use translation tools effectively to support non-English speaking users
  • Provide clear instructions and solutions in a friendly, patient, and professional manner
  • Escalate complex issues to the appropriate technical teams when needed
  • Accurately log customer interactions and feedback for quality and improvement
  • Collaborate with teammates across time zones to maintain seamless 24/7 support

Requirements

  • At least 1 year of experience in customer or technical support (remote or on-site)
  • Fluent in English (written and verbal); additional languages are a plus
  • Willing and available to work in rotating shifts, including overnight, weekends, and holidays
  • Confident using and switching between support systems and translation functionalities
  • Strong problem-solving skills and a calm approach under pressure
  • Reliable internet connection and a distraction-free work environment

Benefits

  • Supportive and collaborative team culture
  • Training and career development opportunities
  • Opportunity to work with a modern tech stack and innovative products

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