Service Delivery Excellence Lead
5 days ago
About the Job
">This is a full-time position based in Davao City, Davao del Sur, with fixed weekends off, providing you with a great work-life balance.
">Key Responsibilities
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- Oversee the day-to-day operations of your team, including scheduling, monitoring performance, and providing coaching and feedback.">
- Implement and enforce customer service policies and procedures to ensure consistent and exceptional service delivery.">
- Identify and address training needs for your team, and facilitate skill development and knowledge sharing.">
- Collaborate with other teams and departments to resolve customer issues and achieve overall business objectives.">
- Analyse team and individual performance metrics to identify areas for improvement and implement effective strategies.">
- Foster a positive and engaging team culture, and promote a customer-centric mindset.">
Requirements and Qualifications
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- A minimum of 1 year of experience in a customer service supervisory or team leadership role.">
- Strong communication and interpersonal skills, with the ability to effectively coach and motivate a team.">
- Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality service.">
- Proficient in using customer service management tools and data analysis to drive performance improvements.">
- Familiarity with call centre operations and a deep understanding of customer service best practices.">
- A positive and proactive attitude, with a commitment to continuously improving processes and team performance.">
Benefits
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- Competitive salary and performance-based bonuses.">
- Comprehensive health and wellness benefits, including medical and dental coverage.">
- Opportunities for professional development and career advancement.">
- A collaborative and supportive team culture that values work-life balance.">
- Access to state-of-the-art technology and resources to excel in your role.">
Company Overview
">TORCH Solutions is a leading provider of customer service solutions. Our team is dedicated to delivering high-quality service to our clients, and we are committed to excellence in all that we do.
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