Customer Service Operations Lead

6 days ago


Davao City, Davao, Philippines TORCH Solutions Full time
Customer Service Operations Lead
TORCH Solutions is committed to delivering exceptional customer service, and we are seeking a dedicated Customer Service Operations Lead to join our team in Davao City. In this full-time role, you will lead and inspire a team of customer service professionals, ensuring exceptional service delivery and exceptional team performance. Your primary focus will be on providing hands-on coaching and mentoring to team members, monitoring and evaluating team and individual productivity and quality metrics, and identifying areas for improvement. You will also foster a positive, collaborative, and high-performing work environment, leading team meetings and one-on-one sessions to provide feedback and support.

Key Qualifications
  • Preferably Female
  • At least 1 year Team Lead experience handling an inbound account
  • Strong interpersonal and communication skills to effectively lead and motivate a team
  • Excellent problem-solving and decision-making abilities
  • Proficient in using contact centre and productivity tools

  • Customer Service

    7 days ago


    Davao City, Davao, Philippines 530 Customer Solutions Full time

    Are you looking for a challenging and rewarding career that offers the flexibility to work from home?As a CUSTOMER SERVICE & SALES REPRESENTATIVE at 530 Customer Solutions, you'll have the opportunity to work with a dynamic team and provide exceptional customer service to our clients.To succeed in this role, you'll need:Proven experience in BPO and...


  • Davao City, Davao, Philippines speedly customer assistance services Full time

    Job Overview:About Speedly Customer Assistance ServicesWe are a fast-paced company that provides exceptional customer service. We are seeking a highly organized and detail-oriented Marketing Administrative Professional to join our team.Main Responsibilities:Administrative Tasks: Manage calendars, coordinate meetings, and perform data entry duties to ensure...


  • Davao City, Davao, Philippines Premier Heavy Equipment Inc Full time

    Job Overview:We are seeking a highly skilled professional to join our team as a Customer Service Operations Manager at Premier Heavy Equipment Inc.Job SummaryThe ideal candidate will have a background in customer service and experience in leading teams to achieve excellent results.ResponsibilitiesBuild and maintain strong relationships with clients through...


  • Davao City, Davao, Philippines 530 Customer Solutions Full time

    At 530 Customer Solutions, we're seeking a highly skilled Sales Representative to join our dynamic team. As a key member of our organization, you'll be responsible for delivering exceptional customer experiences while driving sales growth.Key Responsibilities:Establish and maintain strong relationships with clients to understand their needs and...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    **Job Description:**We are seeking an experienced and skilled Customer Service Manager to join our team at Talent Outsourcing Channel Solutions. As a key member of our leadership team, you will be responsible for overseeing the performance of our customer service operations, ensuring exceptional service delivery, and driving business...


  • Davao City, Davao, Philippines 530 Customer Solutions Full time

    Are you a results-driven professional with a passion for sales and customer service? Do you thrive in a dynamic, fast-paced environment? Look no further! As a Sales Representative at 530 Customer Solutions, you'll have the opportunity to work with a talented team to drive sales growth and deliver exceptional customer experiences.Your Key...

  • Operational Team Lead

    3 hours ago


    Davao City, Davao, Philippines Abigail Farm Supply Inc. Full time

    Job OverviewAbout Abigail Farm Supply Inc.We are a leading agricultural supplier dedicated to delivering exceptional products and services to our customers.The Branch Supervisor plays a pivotal role in ensuring the seamless operation of our branch locations, driving efficiency, customer satisfaction, and adherence to our company policies.Key...


  • Davao City, Davao, Philippines speedly customer assistance services Full time

    Job Summary:OverviewSpeedly customer assistance services is seeking a highly organized and detail-oriented Marketing Operations Coordinator to provide administrative support to the marketing team. The successful candidate will be responsible for scheduling meetings, managing calendars, and organizing marketing materials.Key Responsibilities:Administrative...


  • Davao City, Davao, Philippines Inchcape plc Full time

    Inchcape is a global automotive distributor operating in over 40 markets, partnering with leading brands to power better mobility.Our diverse team of over 20,000 people fosters an inclusive culture, championing exceptional customer experiences and partnerships. We're a dynamic and fast-growing business, dedicated to shaping a successful future for the...


  • Davao City, Davao, Philippines WEANSWER CALL CENTER SERVICES Full time

    We are looking for a Customer Service Experience Manager to oversee the daily operations of our dispatch team and cold calling department. This role involves managing teams, tracking performance, hiring, training, and implementing operational improvements. The successful candidate will be responsible for monitoring KPIs such as call volumes, response times,...


  • Davao City, Davao, Philippines RAAMDA-MAMPARO HARDWARE AND CONSTRUCTION SUPPLY Full time

    RAAMDA-MAMPARO HARDWARE AND CONSTRUCTION SUPPLY is seeking an experienced Store Manager to join our team.Job DescriptionThe Store Manager will be responsible for leading a team of store staff to achieve sales targets, providing exceptional customer service, and developing strategies to increase customer traffic and loyalty.Key ResponsibilitiesSales and...


  • Davao City, Davao, Philippines Unilever Full time

    We are seeking an Operations Excellence Lead to join our team at Unilever, who will be responsible for managing top line operations management of third-party agency.Key Responsibilities:Ensures competent and optimal manpower capability of the third-party agency to carry out the service level agreement and or terms of service.Acts as local point of contact...


  • Davao City, Davao, Philippines Inchcape plc Full time

    About the RoleThe Customer Experience Assistant Manager at Inchcape plc is responsible for driving customer-centric initiatives and optimizing sales and service processes using data analytics.This individual will lead database management efforts to ensure accurate customer records and compliance, while leveraging customer insights to inform business...


  • Davao City, Davao, Philippines NC LAUNDRY SHOP Full time

    **Key Responsibilities**Customer Service: Provide excellent customer service, ensuring all customers receive a high level of satisfaction with our services.Laundry Operations: Assist with laundry operations, including sorting, washing, drying, and folding clothes.Store Maintenance: Maintain a clean and organized store environment, adhering to health and...


  • Davao City, Davao, Philippines ANJ MIN MERCHANDISE STORE Full time

    We are seeking a Customer Service Representative to join our ANJ MIN MERCHANDISE STORE team! This is an exciting opportunity to work in a dynamic retail environment, providing exceptional customer service and supporting store operations.About the RoleThis role involves working closely with customers to understand their needs and preferences, providing...


  • Davao City, Davao, Philippines Oppo service Center Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Representative to join our team at Oppo service Center. The successful candidate will be responsible for identifying potential customers, building relationships, and driving sales growth by promoting our products or services.ResponsibilitiesDevelop and implement sales strategies to achieve...


  • Davao City, Davao, Philippines BUBBLES & WASH LAUNDRY Full time

    Company OverviewBUBBLES & WASH LAUNDRY is a reputable laundry services provider dedicated to delivering high-quality solutions to our clients.Job SummaryWe are seeking a skilled Laundry Store Staff to join our team. The successful candidate will be responsible for providing excellent customer service, assisting with laundry operations, and maintaining a...


  • Davao City, Davao, Philippines PAJARILLO MINI STORE Full time

    About the RoleThis Sales Associate position at PAJARILLO MINI STORE offers an exciting opportunity to provide top-notch customer service and contribute to a dynamic retail environment.You will be responsible for delivering excellent customer experiences by greeting and assisting customers, answering inquiries, and offering product recommendations.Maintaining...


  • Davao City, Davao, Philippines WEANSWER CALL CENTER SERVICES Full time

    The role of a Call Center Representative at WeAnswer BPO involves managing escalated customer inquiries, troubleshooting service-related issues, and assisting with appointment scheduling for home services.This position requires excellent communication, problem-solving, and organizational skills to ensure customer satisfaction and operational efficiency.Key...

  • Offset Press Operator

    3 hours ago


    Davao City, Davao, Philippines PRINTING SERVICE Full time

    We are seeking a skilled Offset Press Operator to join our team at PRINTING SERVICE.About the RoleOperate and maintain offset printing presses, including pre-press, printing, and post-press operations.Conduct regular quality control checks to ensure prints meet client standards.Monitor and manage ink levels, paper stocks, and other consumables to minimize...