Senior Service Delivery Specialist
6 days ago
Join Our Team:
Cobden & Carter International is a leader in the customer experience industry, and we're looking for talented individuals to join our team. As a Team Lead - Customer Experience, you'll play a critical role in driving business growth and delivering exceptional customer experiences.
About the Role:
This is a senior leadership position that requires a proven track record of success in a customer-facing role. You'll be responsible for leading a team of customer service professionals, developing and implementing strategic plans, and mentoring team members to achieve their full potential.
Key Responsibilities:
- Lead a team of customer service professionals to deliver exceptional customer experiences.
- Develop and implement strategic plans to improve team performance and efficiency.
- Mentor, challenge, and communicate effectively with all different types of people.
- Measure and report on key performance indicators (KPIs) to ensure the team meets or exceeds its targets.
- Develop and maintain relationships with internal stakeholders to ensure seamless delivery of customer service.
Requirements:
- Proven track record of success in a leadership or management role.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical and technical skills, with ability to analyze data and make informed decisions.
- Knowledge of CRM systems and software.
What We Offer:
A competitive salary, comprehensive health insurance, a retirement plan, paid time off, and opportunities for career growth and development.
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