Senior Service Delivery Specialist

6 days ago


Davao City, Davao, Philippines Cobden & Carter International Full time

Join Our Team:

Cobden & Carter International is a leader in the customer experience industry, and we're looking for talented individuals to join our team. As a Team Lead - Customer Experience, you'll play a critical role in driving business growth and delivering exceptional customer experiences.

About the Role:

This is a senior leadership position that requires a proven track record of success in a customer-facing role. You'll be responsible for leading a team of customer service professionals, developing and implementing strategic plans, and mentoring team members to achieve their full potential.

Key Responsibilities:

  1. Lead a team of customer service professionals to deliver exceptional customer experiences.
  2. Develop and implement strategic plans to improve team performance and efficiency.
  3. Mentor, challenge, and communicate effectively with all different types of people.
  4. Measure and report on key performance indicators (KPIs) to ensure the team meets or exceeds its targets.
  5. Develop and maintain relationships with internal stakeholders to ensure seamless delivery of customer service.

Requirements:

  • Proven track record of success in a leadership or management role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong analytical and technical skills, with ability to analyze data and make informed decisions.
  • Knowledge of CRM systems and software.

What We Offer:

A competitive salary, comprehensive health insurance, a retirement plan, paid time off, and opportunities for career growth and development.



  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    Talent Outsourcing Channel Solutions is a leading provider of talent acquisition services, and we are currently seeking a Service Delivery Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional service to our clients by providing prompt and effective solutions to their queries.Key QualificationsA...


  • Davao City, Davao, Philippines Neksjob Corporation Full time

    We are seeking highly skilled Long-Haul Delivery Specialists to join our team. As a Long-Haul Delivery Specialist, you will be responsible for transporting goods across the country, ensuring they arrive safely and on schedule.About Our CompanyNeksjob Corporation is a leading shipping company with a reputation for excellence. We prioritize our customers'...


  • Davao City, Davao, Philippines TGI Full time

    IT Service Delivery Engineer | South Cotabato (Open to Fresh Graduates)Join to apply for the IT Service Delivery Engineer | South Cotabato (Open to Fresh Graduates) role at Trends Group Inc.I. PURPOSEThe Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our...


  • Davao City, Davao, Philippines Cobden & Carter International Full time

    Cobden & Carter International seeks a highly motivated and experienced Service Delivery Director to lead our call center operations team.About the PositionThe Service Delivery Director will be responsible for overseeing the delivery of exceptional customer experiences, ensuring high levels of service quality and efficiency.This role requires strong...


  • Davao City, Davao, Philippines TGI Full time

    Join to apply for the IT Service Delivery Engineer | Davao del Norte (Open for Fresh Graduates) role at Trends Group Inc.I. PURPOSEThe Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills...


  • Davao City, Davao, Philippines TGI Full time

    Join to apply for the IT Service Delivery Engineer | Zamboanga del Sur (Open to Fresh Graduates) role at Trends Group Inc.I. PURPOSEThe Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills...

  • Director of Sales

    2 weeks ago


    Davao City, Davao, Philippines Sunrise Senior Living Full time

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your...


  • Davao City, Davao, Philippines Flatworld Philippines Full time

    About the PositionAs the Service Delivery Manager at Flatworld Philippines, you will play a crucial role in steering our operational strategies and ensuring the seamless delivery of services that meet and exceed our client's expectations. This position is pivotal in driving our company's success by managing outbound campaigns, enhancing customer...


  • Davao City, Davao, Philippines Aboitiz Power Full time

    Job Overview:Aboitiz Power is a leading energy company that provides reliable and efficient power solutions to our customers.We are seeking an experienced Electrical Power Delivery Specialist to join our team, who can contribute to our mission of providing safe and reliable electricity to our customers.The successful candidate will have a strong background...


  • Davao City, Davao, Philippines Neks Job Philippines Full time

    Job DescriptionNeks Job Philippines is seeking a highly motivated and customer-centric Service Delivery Expert to join our team. In this role, you will be responsible for providing top-notch customer service and support to our clients.About the Role


  • Davao City, Davao, Philippines Zevo Health Full time

    Mental Health Expertise in Corporate Environments">We are seeking a highly experienced Mental Health Professional to join our team as a Psychological Support Services Director.Your primary responsibility will be to provide expert clinical guidance and support to our clients in the Trust and Safety industry, ensuring that their wellbeing needs are met.You...


  • Davao City, Davao, Philippines Sunrise Senior Living Full time

    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your...


  • Davao City, Davao, Philippines Cobden & Carter International Full time

    About Us:Cobden & Carter International is a forward-thinking organization dedicated to delivering innovative solutions that drive business growth and customer satisfaction.Role Summary:As a Service Delivery Head, you will be responsible for overseeing the day-to-day operations of our customer experience team. This includes managing employee performance,...


  • Davao City, Davao, Philippines GGIS Services Full time

    Are you passionate about delivering high-quality training programs? Do you have a knack for leading teams and driving results? If so, we invite you to apply for the Senior Training Specialist position at GGIS Services!Company OverviewGGIS Services is a trusted provider of business process outsourcing solutions, serving a diverse range of industries. We take...


  • Davao City, Davao, Philippines Neusoft Medical Full time

    About the RoleWe are seeking a highly skilled Senior Medical Equipment Specialist to join our team at Neusoft Medical. The successful candidate will be responsible for performing site inspections, installations, debugging, testing, and deliveries of new devices at customer sites.Key ResponsibilitiesComplete assigned preventive and corrective maintenance...


  • Davao City, Davao, Philippines Neks Job Philippines Full time

    We are looking for a talented Service Delivery Professional to deliver exceptional customer experiences at Neks Job Philippines. As a key member of our team, you will be responsible for resolving customer complaints and inquiries in a timely and professional manner.About the Role:This position requires strong communication and problem-solving skills to...


  • Davao City, Davao, Philippines TORCH Solutions Full time

    Job OverviewTORCH Solutions is seeking an exceptional Service Delivery Manager to lead and inspire a team of customer service professionals. This full-time role is based in Davao City, providing the opportunity to drive performance and development within a dynamic environment.About the RoleThis position involves providing hands-on coaching and mentoring to...


  • Davao City, Davao, Philippines TALENT OUTSOURCING CHANNEL SOLUTIONS Full time

    Why Join Our Team?As a Customer Support Specialist at Talent Outsourcing Channel Solutions, you will have the opportunity to work in a dynamic and fast-paced environment. You will be part of a talented team of professionals who share your passion for delivering exceptional customer service.We offer a range of benefits to support your career growth and...


  • Davao City, Davao, Philippines Commonwealth Foods, Inc. Full time

    Job DescriptionWe are seeking a highly skilled and reliable Delivery Support Specialist to join our team in Davao. The ideal candidate will work closely with salesmen and drivers to deliver products to customers, ensuring timely and safe delivery.Main Responsibilities:Collaborate with the sales team to prepare and load products for delivery.Verify the...


  • Davao City, Davao, Philippines Asalus Corporation (IntelliCare) Full time

    Qualifications:Senior High School Graduate or bachelor's degree in any Allied Medical CoursePreferably with 1-2 years' work experience as Customer Service Specialist in HMO Setting or Medical facility is an advantage.Can communicate effectively both oral and written formats and attentive to details.Willingness to learn and adapt to changes.With patience and...