Service Delivery Manager
4 days ago
TORCH Solutions is seeking an exceptional Service Delivery Manager to lead and inspire a team of customer service professionals. This full-time role is based in Davao City, providing the opportunity to drive performance and development within a dynamic environment.
About the Role
This position involves providing hands-on coaching and mentoring to team members to drive performance and development. You will monitor and evaluate team and individual productivity and quality metrics, identifying areas for improvement and implementing process enhancements. Additionally, you will foster a positive, collaborative, and high-performing work environment, leading team meetings and one-on-one sessions to provide feedback and support.
Key Responsibilities
- Provide hands-on coaching and mentoring to team members
- Monitor and evaluate team and individual productivity and quality metrics
- Identify and implement ways to improve processes and efficiencies
- Foster a positive, collaborative, and high-performing work environment
- Lead team meetings and one-on-one sessions to provide feedback and support
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