Operational Excellence Lead

4 days ago


Davao City, Davao, Philippines VXI Global Holdings Full time

VXI Global Holdings is a leading provider of customer management solutions

We are committed to delivering exceptional quality services to our clients, and we need a talented Quality Analyst to help us achieve this goal.

In this role, you will be responsible for:

  • Ensuring timely delivery of high-quality QA monitors;
  • Generating comprehensive reports on QE metrics;
  • Providing actionable feedback through side-by-side sessions;
  • Sharing quality trends with the team during regular meetings;
  • Maintaining stringent QA Calibration standards;
  • Collaborating with line leadership to develop effective action plans;
  • Root cause analysis and solution development;
  • Stay ahead of operational changes;
  • Leading process improvements;
  • Embodying corporate values and expectations;
  • Flexible to support increased call volume;
  • Compliance with set work schedules;
  • Documentation and dissemination of best practices;
  • Partnering with QA leaders to drive key initiatives;

What We're Looking For

  • Proven experience in training roles within BPO Healthcare settings;
  • Previous BPO experience;
  • Bachelor's degree in any field;
  • Willingness to relocate to Davao;


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