Real Estate Account Resolution Manager

2 weeks ago

Imus, Calabarzon, Philippines beBeeSpecialist Full time ₱4,000 - ₱6,000
Job Overview:

We are seeking a detail-oriented and skilled Real Estate Specialist to manage collections and customer relationships. The ideal candidate must have strong communication skills, experience using QuickBooks, and the ability to professionally handle collections calls.

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in QuickBooks, and take appropriate actions to reduce delinquent accounts.

Main Responsibilities:
  • Contact customers from a provided list to collect overdue payments and update payment statuses
  • Maintain accurate records of all customer interactions, including contact dates and results
  • Analyze AR data in QuickBooks to identify overdue accounts and prioritize follow-ups
  • Record collection efforts in a spreadsheet as per company training and guidelines
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments
  • Refer customers for service termination when necessary, following protocols
  • Work closely with the finance team to report progress and issues
Requirements:
  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions)
  • Excellent spoken and written English skills for professional communication
  • Experience in collections, customer service, or accounts receivable is an advantage
  • Strong negotiation skills with the ability to handle difficult conversations professionally
  • Detail-oriented and able to accurately document customer interactions
  • Ability to work independently while following company policies and collection guidelines

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