IT Operations Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeAnalyst Full time ₱900,000 - ₱1,200,000
Job Description">

We are seeking a skilled IT Operations Systems Analyst to join our IT Infrastructure and Operations team. This role is responsible for overseeing the accuracy, maintenance, and reporting of hardware asset data within ServiceNow CMDB.

">

The ideal candidate will be responsible for creating actionable reports, driving data quality across IT support and infrastructure teams, and helping the business make informed decisions related to hardware replacement, support coverage, and asset health.

">

This person should be highly collaborative, organized, and comfortable working across teams to investigate discrepancies and promote lifecycle standards.

">Key Responsibilities:">
  • ">
  • Maintain up-to-date records of all hardware assets in ServiceNOW CMDB.">
  • Ensure alignment between discovered assets, manually entered items, and operationally active equipment.">
  • Work with Infrastructure, End User Support, and Service Desk teams to identify, investigate, and correct inaccuracies, duplicates, or missing asset data.">
  • Monitor hardware assets against warranty and lifecycle thresholds.">
  • Create visibility through reporting.">
  • Build and maintain monthly/quarterly reports on hardware health, age, refresh status, warranty coverage, and compliance metrics.">
  • Provide insights into leadership to support strategic planning.">
  • Identify and recommend improvements to asset intake, tracking, reassignment, and retirement workflows.">
  • Support automation and data validation efforts within ServiceNOW.">
  • Assist with internal and external audits related to hardware inventory.">
  • Ensure processes support traceability, ownership, and disposition tracking.">
  • Facilitate collaboration between IT teams and vendors to validate records, update entries, and communicate changes related to physical and virtual assets.">
  • Provide data to support regional and global hardware refresh programs.">
  • Maintain internal documentation on hardware asset policies, CMDB practices, and standard operating procedures.">
Requirements:">
  • ">
  • 3+ years of experience in IT asset management, CMDB maintenance, or IT operations with a focus on hardware tracking and lifecycle planning.">
  • Hands-on experience with ServiceNOW and a strong understanding of CMDB tables, asset records, discovery tools, and reporting functions.">
  • Familiarity with IT hardware lifecycle concepts, including warranty coverage, refresh cycles, and end-of-life (EOL) tracking.">
  • Strong attention to detail and data quality with a methodical approach to investigation and problem resolution.">
  • Ability to build and interpret reports using tools like ServiceNOW Performance Analytics, Excel, or Power BI.">
  • Excellent communication and collaboration skills across cross-functional teams.">
Preferred Qualifications:">
  • ">
  • ITIL v4 Foundation Certification.">
  • Experience supporting audits, compliance activities, or ITAM policy development.">
  • Familiarity with integrations between CMDB and discovery tools.">
  • Understanding of global procurement or hardware lifecycle management processes.">
Our Company Culture:">
  • ">
  • Integrity.">
  • Determined.">
  • Innovative.">
  • Collaborative.">
Why Work with Us:">
  • ">
  • We have a very diverse and inclusive culture.">
  • We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.">
  • You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.">

  • Controls Assurance Specialist

    3 weeks ago

    Makati City, National Capital Region, Philippines Shell Business Operations Full time

    Make a real impact in Shell's financial control landscape by supporting driving SOX testing for Group Reporting and complex accounting areas. Join a team where your expertise drives assurance and quality across global processes.Where You Fit In?Central Testing Excellence (Reporting & Analysis- Upstream & IG and Group Reporting) Team is composed of...

  • Hubspot Specialist

    2 hours ago

    Makati City, National Capital Region, Philippines Flexisource IT Full time $104,000 - $130,878 per year

    The HubSpot Specialist will be responsible for managing and optimizing client's HubSpot CRM to ensure accurate data, effective reporting, and smooth sales operations. This is a hands-on role, focused on building dashboards, maintaining data integrity, and providing regular insights to support the Sales team in converting opportunities more...

  • Key Account Sales Specialist

    21 hours ago

    Makati City, National Capital Region, Philippines Service IT+ Inc. Full time $104,000 - $130,878 per year

    Join us at Service IT+ as we seek a Key Account Sales Specialist to join our growing teamObjectives:The Key Account Sales Specialist role is responsible for establishing and developing long-term relationships with customers while also servicing existing accounts. The Key Account Sales Specialist responsibilities are as follows:Serve as the main point of...

  • Operational Resilience Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeResilience Full time ₱900,000 - ₱1,200,000

    Operational Resilience SpecialistWe are seeking an Operational Resilience Specialist to join our international team. This role is pivotal for our success and requires a unique blend of skills and experience.About the TeamThe Resilience & Continuity team plays a critical role in contributing to ING's Operational Resilience strategy. Our team is ambitious, but...

  • L2 Incident Management Specialist

    3 weeks ago

    Makati City, National Capital Region, Philippines Amadeus IT Group, S.A. Full time

    L2 Incident Management Specialist page is loadedL2 Incident Management SpecialistApply locations Taguig, Metro Manila time type Full time posted on Posted 10 Days Ago job requisition id R29370Job TitleL2 Incident Management SpecialistPurpose of the roleAmadeus is committed to providing customers globally with superior support and service to ensure their...

  • Operations Supervisor

    2 days ago

    Makati City, National Capital Region, Philippines One CoreDev IT Inc. Full time ₱50,000 - ₱60,000 per year

    The Operations & Projects Senior Supervisor is responsible for managing and optimizing day-to-day operations in a BPO/Managed Services environment. This role involves overseeing team leads and agents, ensuring SLAs and KPIs are consistently met, and driving process and performance improvements. The ideal candidate brings strong leadership, client facing...

  • Financial Operations Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines beBeeAccounting Full time ₱150,000 - ₱300,000

    Job Title: Financial Operations Support SpecialistThe role of a Financial Operations Support Specialist involves providing administrative support to the finance or accounting department with day-to-day operations. This includes performing various financial tasks such as accounting, bookkeeping, and financial analysis to ensure accurate financial records and...

  • Data Operations Specialist

    1 week ago

    Makati City, National Capital Region, Philippines beBeeData Full time

    Data Operations SpecialistWe are seeking a highly skilled Data Operations Specialist to join our team. As a key member of our data operations function, you will play a critical role in ensuring the accuracy and integrity of our data.Key Responsibilities:Data Management: Develop and maintain data dictionaries and collection manuals to ensure consistency and...

  • Strategic Business Operations Specialist

    4 days ago

    Makati City, National Capital Region, Philippines beBeeBusinessAnalysis Full time ₱900,000 - ₱1,200,000

    Job Title: Strategic Business Operations Specialist","We are seeking a skilled and analytical Strategic Business Operations Specialist to join our team. This individual will be responsible for analyzing complex business issues, identifying opportunities for improvement, and developing solutions to drive business growth.","Key Responsibilities:","Analyze...

  • HR Operations Specialist

    4 days ago

    Makati City, National Capital Region, Philippines beBeeHR Full time ₱800,000 - ₱1,200,000

    Job TitleAn HR Operations Specialist role for a global organization.This is an exciting opportunity to work in a fast-paced environment, ensuring the accuracy and integrity of HR data worldwide.As an HR Operations Specialist, you will play a vital role in maintaining accurate employee, position, and contingent staff data globally.You will ensure data...