Real-Time Operations Expert

Job Overview:Sutherland Global is seeking a highly skilled Real-Time Operations Lead to oversee the delivery of exceptional customer service in a fast-paced Call Center environment.This dynamic leader will be responsible for monitoring real-time performance, identifying areas for improvement, and implementing strategies to drive business growth.Be the...

Sutherland Global is a leading provider of business process outsourcing services. We deliver transformative solutions that help our clients achieve their goals. Our team of experts works closely with clients to understand their needs and develop tailored solutions that meet those needs.As a Sr. Associate-Real Time Analyst, you will be part of our operations...

Job Overview:We are looking for an experienced and detail-oriented individual to fill the role of Lead - Real Time Analyst. This position requires strong analytical and problem-solving skills to drive business growth and improve operational efficiency.The ideal candidate will have:A minimum of one year of work experience in a Call Center environment.Basic...

Job Description:Sutherland Global seeks an experienced and goal-oriented individual to lead our real-time team as a Lead - RTA.The successful candidate will be responsible for monitoring queues in real-time, identifying risks to meeting contractual KPIs, and extending support to floor supervisors.This role involves:Monitoring service level performance at...

Job DescriptionWe are seeking a skilled Real-Time Analyst to join our team at Sutherland. As a key member of our operations team, you will be responsible for monitoring and analyzing performance data in real-time, identifying areas for improvement and implementing strategies to enhance operational efficiency.You will have a strong understanding of call...

Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Lead RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionSutherland is seeking an attentive and...

About the Role:Moder Solutions Inc. is seeking a Real-Time Monitoring Expert to join our team. As a Real-Time Monitoring Expert, you will be responsible for monitoring and managing real-time performance metrics, ensuring optimal operational efficiency.Key Responsibilities:Monitor real-time performance metrics such as call volumes, agent adherence to...

Job Description:Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - RTA. We are a group of driven and hard-working individuals.If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues...

Job DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Lead - RTA. We are a group of driven and hard-working individuals.If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues in...

Job DescriptionWe are seeking a highly skilled Real Time Data Analyst to join our team at dnata Travel Group.As a key member of our Workforce Management team, you will be responsible for ensuring the smooth operation of our scheduling processes. Your primary focus will be on analyzing and optimizing intraday performance, identifying areas for improvement,...

About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created over 200 unique...

Company Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

Job DescriptionThis role involves monitoring queues in real-time to identify potential risks to meeting contractual Key Performance Indicators (KPIs). The successful candidate will be responsible for:Monitoring service level performance at interval level against planned Average Handling Time (AHT), Auxiliary (Aux) and Shrinkage.Making real-time call-outs on...

Job Purpose:Work closely with Operations in enforcing schedule adherence and call time threshold guidelines for the program.Minimum Requirements:Applicants must be willing to work and relocate to Clark, PampangaAt least 1 year Workforce Management experience (any tower)High school diploma/GED required (College degree preferred)Strong analytical and...

Job Description:As a Real Time Analyst, you will play a crucial role in supporting the monitoring of service level performance against planned targets. Your responsibilities will include ensuring real-time call-outs on performance and staffing levels are made to floor supervisors for appropriate action on non-adhering consultants. Additionally, you will help...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Sutherland is a dynamic and fast-paced company that is seeking a talented and results-driven individual to join our team as a Real Time Analyst. In this role, you will play a key part in ensuring the delivery of high-quality service to our clients by monitoring and analyzing key performance indicators (KPIs) such as Average Handle Time (AHT), Auxiliary...

TASQ Staffing Solutions is a leading provider of innovative staffing solutions. We are currently seeking a highly skilled Predictive Staffing Analyst to join our team.About the Role:We are looking for an experienced Real-Time Analyst to join our operations team. The successful candidate will be responsible for optimizing our workforce management processes,...

REAL-TIME ANALYSTWork On-site in Cebu CityShifting Schedule Job Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...

REAL-TIME ANALYSTWork On-site in Cebu CityShifting Schedule Job Responsibilities:1. Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.2. Perform continual analysis of current performance and...