Customer Service Specialist: Claims Management

3 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱40,000 - ₱55,000

Claims Coordinator

We're seeking a Claims Coordinator to join our team. In this role, you'll be responsible for delivering high-quality customer service and continuously improving processes.

Key responsibilities include:

  • Handling all inbound and outbound customer calls and leads in a timely manner.
  • Maintaining lead conversion performance in line with KPIs.
  • Coordinating with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.
  • Collaborating with internal departments to ensure efficient case management.
  • Supporting end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.
  • Assisting in determining liability and initiating recovery from at-fault third-party insurers.
  • Arranging accident replacement vehicles and coordinating delivery/pick-up logistics.
  • Updating customers throughout the claims process and ensuring timely resolution.

Requirements:

  • A strong background in motor vehicle accident insurance or claims is essential.
  • Excellent phone communication and customer service skills are required.
  • At least 5 years of experience in a customer-facing, operations, or claims support role (AU client experience preferred).
  • Strong attention to detail and ability to manage multiple active cases with minimal supervision.
  • Proficient in written and spoken English; confident communicating with Australian customers and partners.
  • Experience using CRM or case management tools (e.g. Salesforce, HubSpot, or similar).

Benefits

As a Claims Coordinator, you'll have the opportunity to work with a dynamic team and develop your skills in claims management. You'll also have access to ongoing training and professional development opportunities.

What We Offer

In addition to a competitive salary and benefits package, we offer a supportive and collaborative work environment. Our team is passionate about delivering exceptional customer service and making a positive impact in the community.

  • Remote Claims Resolution Specialist

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeClaims Full time ₱35,000

    Remote Claims Resolution SpecialistThe Remote Claims Resolution Specialist will be responsible for investigating and resolving customer claims related to branded and imprinted merchandise. These claims may include imprinting errors, delivery delays, pricing discrepancies, incorrect products, or issues affecting overall product quality and integrity.Key...

  • Healthcare Claims Professional

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeClaims Full time $40,000 - $60,000

    Medical Claims SpecialistA highly skilled Medical Claims Specialist plays a vital role in the healthcare industry, responsible for submitting accurate claims to insurance companies and delivering exceptional customer service.Key Responsibilities:Process medical data from coders, ensuring timely and accurate claim submissions.Verify patient insurance...

  • Claims Coordinator

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeMedical Full time $45,000 - $66,000

    Job Title: Medical Billing SpecialistWe are seeking a dedicated professional to manage accounts receivables, maintain accurate records and coordinate with healthcare providers and insurance companies for claim submission and follow-up.The ideal candidate will have at least 3 years of experience as US Medical Accounts Receivable/Medical Billing Specialist,...

  • Medical Claims Specialist

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeClaim Full time $55,000 - $70,000

    Job OverviewThe Medical Claims Specialist is responsible for ensuring seamless billing processes, reducing claim denials and optimizing revenue recovery.This role involves direct engagement with clients' billing systems, managing claim queues, and communicating with payers to ensure timely and accurate reimbursement.Log into clients' billing systems to...

  • Auto Glass Warranty Claims Specialist

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeGlass Full time $60,000 - $75,000

    Auto Glass Warranty Claims SpecialistThe ideal candidate will be responsible for handling all incoming warranty claims related to auto glass, ensuring timely and accurate resolutions. Strong communication skills are essential to interact with customers and technicians.Responsibilities:Manage all warranty claims strictly related to auto glass, investigating...

  • Claims Manager

    1 week ago

    Makati City, National Capital Region, Philippines CXC Full time $90,000 - $120,000 per year

    We are looking for a Claims Manager who will take full ownership of the claims function in the Philippines. This role ensures that all claims are handled efficiently, fairly, and in line with regulatory standards. The Claims Manager will lead a team of specialists, drive process improvements, and deliver a high level of service to clients and partners.Key...

  • Healthcare Claims Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱300,000 - ₱450,000

    Healthcare Claims Customer Service RepresentativeA Medical Biller or Healthcare Claims Customer Service Representative works in healthcare facilities and is responsible for submitting claims to insurance companies. The job requires attention to detail, excellent communication skills, and a willingness to work with patients and healthcare providers.Everyday...

  • Professional Insurance Claim Resolution Specialist

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeDentalClaimsSpecialist Full time ₱600,000 - ₱850,000

    Role Summary:As a Dental Claims Specialist, you will play a critical role in delivering exceptional service to our customers. You will be responsible for managing and processing claims, resolving issues, and providing support to our clients while upholding our commitment to quality and integrity.Follow-up status of outstanding insurance claims, ensure all...

  • Freight Claims Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines EGGS UNLIMITED Full time ₱50,000 - ₱60,000 per year

    Eggs Unlimited is one of the world's largest suppliers of eggs, servicing the biggest retail and food manufacturing companies around the globe. Every day, we find homes for millions of eggs by tapping into our vast supply chain and customer networks. Bringing sellers and buyers together in fair market negotiations, we open a world of possibilities for...

  • Customer Claims Handler

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeClaim Full time ₱450,000 - ₱700,000

    PositionThe Customer Service Representative will handle customer inquiries regarding claims status and policy coverage. They will also ensure all necessary documentation is collected and filed accurately in the system.Key Responsibilities:Claims Processing: Review, assess, and process a high volume of routine claims within set timeframes.Customer...