Technical Assistance Expert

2 days ago

Pasig, National Capital Region, Philippines beBeeSupport Full time ₱25,000 - ₱35,000
IT Support Specialist Job Description

  TaskUs provides outsourced digital services and next-generation customer experience to technology companies. Our team is responsible for assisting with technical support issues, ensuring quality service in accordance with departmental standards, and providing positive customer service orientation.

Key Responsibilities:

  • You will respond to user requests for assistance via telephone calls and email messages; log and keep records of customer/employee queries, interpret problems, and analyze possible causes of hardware and software failure.
  • Identify computer hardware, software, and telecommunications malfunction, and take appropriate action to resolve these issues while ensuring data and system integrity.
  • As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
  • You will assist in conducting user application testing during program implementation, migration, and system maintenance.
  • Desktop system maintenance/upgrades including all desktop OS patches, create/maintain documentation of instructional procedures (i.e., hardware/software installation) and/or knowledge-based troubleshooting techniques.
  • Maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; performing scheduled preventive maintenance of computer systems.

  Required Skills and Qualifications:

  • At least 1 year minimum experience.
  • Knowledge of IT systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of IT requirements/demands in call center operations and corporate organizations.
  • Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.
  • Good time and project management skills.
  • Excellent English communication skills - both spoken and written.
  • Adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills.

  Benefits:

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We have an inclusive environment and actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

  Work Location / Work Schedule / Travel:

  • 100% onsite in Ortigas, Pasig City.
  • Shifting Schedule.
  • 24/7 Support.
  • Must be amenable to work during holidays.

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