Technical Support Expert

1 day ago

Pasig, National Capital Region, Philippines beBeeHelpdesk Full time ₱2,200 - ₱3,000
Job Summary

As an IT Helpdesk Specialist, you will be the primary point of contact for end-users seeking technical assistance. You will provide first-level support for all IT-related issues, troubleshoot problems, and escalate complex cases to higher-level teams.

The ideal candidate will have a strong understanding of IT systems, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities
  • Respond to and resolve incoming IT support requests via phone, email, or ticketing system
  • Provide first-level support for all IT - hardware, software, applications, and network issues
  • Diagnose and troubleshoot a variety of hardware and software issues
  • Escalate unresolved issues to appropriate teams or higher-level support
Required Skills and Qualifications

• Graduate degree preferably in IT but consideration for related experience

• At least 18 months of experience in Service Desk or IT Help Desk role

• Strong problem-solving and analytical skills to quickly identify and resolve issues

• Excellent communication and customer service skills to effectively interact with end-users

• Working knowledge of common desktop applications, operating systems, and hardware

• Ability to multitask and prioritize tasks in a fast-paced environment

• Enthusiasm for continuous learning and adaptability to new technologies

Benefits

This role offers a competitive salary, opportunities for growth and development, and a dynamic work environment.

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