Family Medicine Scheduling Coordinator

3 days ago

Manila, National Capital Region, Philippines beBeeService Full time $52,000 - $76,000

We are seeking an experienced and detail-oriented Patient Service Representative to join our team, specializing in family medicine and internal medicine support.

Key responsibilities include providing exceptional customer service to patients over the phone, scheduling appointments, verifying insurance coverage, and maintaining accurate patient records.

The ideal candidate will have experience in primary care workflows, including coordinating preventive visits, chronic disease management appointments, and same-day sick visits. They will play a vital role in ensuring patients receive timely, efficient, and compassionate support.

Responsibilities
  • Greet callers in a professional, courteous manner and address patient needs promptly
  • Schedule primary care appointments, including annual exams, chronic care follow-ups, acute visits, and preventive screenings
  • Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status
  • Maintain and update patient records accurately in Athena EHR
  • Assist with patient portal setup and troubleshooting
  • Collaborate with clinical staff to ensure smooth patient flow and timely care delivery
  • Respond to patient inquiries regarding test results, referrals, and follow-up instructions in alignment with practice policies
Requirements
  • 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine
  • Proficiency in Athena EHR, including scheduling, documentation, and patient communication features
  • Strong knowledge of primary care visit types, referral processes, and insurance requirements
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment

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