Family Medicine Internal Medicine Support Representative

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱2,400 - ₱3,600
Job Title: Patient Service Representative

This role requires a skilled and detail-oriented professional to join our team, specializing in family medicine and internal medicine support. The successful candidate will provide exceptional customer service to patients over the phone, schedule appointments, verify insurance coverage, and maintain accurate patient records within an electronic health record system.

Key Responsibilities:
  • Greet callers in a professional manner and address patient needs promptly.
  • Schedule primary care appointments, including annual exams, chronic care follow-ups, acute visits, and preventive screenings.
  • Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status.
  • Maintain and update patient records accurately in the electronic health record system.
  • Assist with patient portal setup and troubleshooting.
  • Collaborate with clinical staff to ensure smooth patient flow and timely care delivery.
  • Respond to patient inquiries regarding test results, referrals, and follow-up instructions in alignment with practice policies.
Required Skills and Qualifications:
  • 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine.
  • Proficiency in electronic health record systems, including scheduling, documentation, and patient communication features.
  • Strong knowledge of primary care visit types, referral processes, and insurance requirements.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Expertise in family medicine/internal medicine scheduling protocol.
  • Strong knowledge of insurance verification and referral coordination.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and as part of a collaborative team.

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