Multilingual Customer Service Specialist

10 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱722,400 - ₱1,011,600
Job Opportunity

This role is a customer-facing position that requires effective communication skills in both English and French.

The ideal candidate will be responsible for managing inbound and outbound calls, assisting with lead generation, and providing exceptional customer support through various communication channels.

Strong phone etiquette and the ability to work independently are essential for this position.

The selected candidate will work remotely, so it's crucial to have the necessary equipment for remote work, including a computer, headset, and reliable internet.

Key Responsibilities:
  • Manage inbound and outbound calls with customers and potential leads.
  • Assist in lead generation and consultation booking.
  • Provide excellent customer support through various communication channels.
  • Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations.
  • Work closely with team members to follow up on leads and ensure client satisfaction.
  • Identify upselling opportunities by recommending relevant services that meet customer needs.
  • Perform accurate data entry to ensure customer records are always up-to-date in our system.
  • Leave detailed notes in client files for every interaction.
Requirements:
  • English and French fluency are required.
  • Strong English communication skills, including the ability to understand a variety of accents.
  • Experience with Microsoft Office and CRM systems (Active Campaign preferred).
  • General computer proficiency is required.
  • Familiarity with customer service platforms and communication tools (Front, MyContact Center).
  • Self-motivated, outgoing, resourceful, and coachable.
  • Strong time-management skills and organizational efficiency.
  • Ability to work independently with a fast, reliable internet connection (minimum 70 Mbps, 200 Mbps above is preferred).
Benefits:

Working from home offers flexibility and reduced commute time.

Others:

A competitive compensation package will be discussed during the hiring process.

  • Multilingual Customer Support Specialist

    10 hours ago

    Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱60,000 - ₱75,000

    Job Title: Multilingual Customer Support SpecialistWe are seeking a highly skilled and fluent French-speaking customer support specialist to join our team. In this role, you will be responsible for providing exceptional support to French-speaking customers via phone, chat, and email.Key Responsibilities:Deliver prompt, clear, and helpful responses to...

  • Sales Specialist

    6 days ago

    Iloilo City, Western Visayas, Philippines Lead Generation and Donor Creation Inc. Full time $104,000 - $130,878 per year

    Company DescriptionLead Generation and Donor Creation Inc., formerly Voiceless Technologies Inc., operates as a multi-client, multilingual, and multi-call center. With a primary focus on customer care outsourcing, the company also provides enterprise support services, data processing and storage, systems design, and business consultancy. Based in the...

  • Exceptional Customer Service Specialist

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeCustomer Full time $55,000 - $83,000

    Global Support Representative Job SummaryAbout the RoleWe are seeking a skilled Global Support Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.Key Responsibilities:Support customers via email and phone with their...

  • Multilingual Customer Support Representative

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeMandarin Full time ₱60,000 - ₱90,000

    Mandarin Customer Support SpecialistWe are seeking a skilled and professional Mandarin language customer support specialist to deliver exceptional customer experiences.

  • Customer Service Specialist

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeService Full time $16,000 - $32,000

    Customer Service Specialist Job DescriptionThe ideal candidate will provide top-notch support to clients, ensuring their experience is seamless and satisfactory.Responsibilities:Manage customer inquiries via phone, email, or chat with professionalism and urgency.Coordinate service appointments efficiently, working closely with dispatch teams.Input accurate...

  • Multilingual Customer Support Specialist

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeCommunication Full time ₱100,000 - ₱120,000

    Customer Service Representative OpportunityIn this role, you will handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues while representing some of the most recognized brands in the world.We are seeking a highly motivated individual with excellent written and verbal communication skills to join...

  • Customer Service Representative

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeRepresentative Full time ₱300,000 - ₱500,000

    Customer Service Representative - HVAC SpecialistWe are seeking a skilled and knowledgeable Customer Service Representative to manage customer communications related to heating, ventilation, and air conditioning (HVAC) services. As an HVAC specialist, you will be responsible for handling both incoming and outgoing calls with professionalism and expertise to...

  • Multilingual Customer Experience Associate

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱20,000 - ₱25,000

    Job Description:Career opportunities abound at a leading company, where employees can grow professionally and personally.A dynamic workplace culture encourages innovation, creativity, and teamwork.As a key member of the team, you will be responsible for delivering exceptional customer experiences through email, chat, phone, text, and social channels.Key...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000

    Job DescriptionThe role of a Customer Support Specialist involves providing assistance and support to customers in resolving their queries and concerns.This includes responding to customer inquiries, addressing complaints, and offering solutions to problems. The specialist will also be responsible for documenting customer interactions and transactions, as...

  • Customer Service Expert

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱2,000 - ₱3,200

    Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service, addressing customer inquiries, and resolving complaints in a timely and professional manner.Your primary objective will be to interact...