Exceptional Customer Service Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time $55,000 - $83,000

Global Support Representative Job Summary

About the Role

We are seeking a skilled Global Support Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.

Key Responsibilities:

  • Support customers via email and phone with their inquiries on a day-to-day basis
  • Manage customer expectations appropriately and always follow up on promises and time commitments
  • Accurately log all customer communications in our support ticket tracking tool
  • Understand customer business processes and software system processes and their relationships
  • Complete regular tasks for customers such as report creation
  • Ensure reported defects are thoroughly tested, replicated and documented
  • Work closely with our development support team to ensure incidents are resolved timely and within SLA's
  • Update internal and customer facing knowledge base with new support articles, videos and training material
  • Able to occasionally travel and visit our customers

About You

To be successful in this role, you will need to have excellent communication skills, both written and verbal, and be able to build strong rapport with our customers and their employees.

You should also be patient, empathetic, and personable, even under stressful circumstances. Strong problem-solving skills, attention to detail, and the ability to work well in a team environment are also essential.

Required Skills and Qualifications:

  • 3+ years of customer/technical service experience
  • Strong technical, software, internet experience
  • Excellent written and verbal communication skills
  • Ability to build strong rapport with customers and their employees
  • Strong problem-solving skills
  • Attention to detail

Benefits

As a member of our team, you can expect a competitive salary and benefits package, including access to ongoing training and development opportunities. We also offer a dynamic and supportive work environment, where you can make a real difference in the lives of our customers.

Nice to Have:

  • Knowledge of relational databases, SQL, Microsoft Excel
  • Experience in supply-chain, EDI, logistics, manufacturing or packaging
  • Multilingual (Spanish, French, Mandarin)

What We Offer

In addition to a competitive salary and benefits package, we offer a range of other benefits, including:

  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive training program
  • Access to the latest technology and tools
  • A fun and collaborative team culture

Contact Us

If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

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