
Excellence in Operational Oversight
2 days ago
As a seasoned operational excellence specialist, you will oversee the daily operations of an agency, ensuring seamless workflow and efficient project management.
Key Responsibilities- Systems and Reporting Management:
- Design, build, and maintain comprehensive reports using business intelligence tools to support leadership decision-making.
- Analyze data from various operational systems to identify trends and areas for improvement.
- Resource Planning and Utilization:
- Partner with the resourcing team to optimize capacity planning across departments.
- Monitor utilization rates and resource allocation to ensure maximum efficiency.
- Cross-Departmental Systems Support:
- Collaborate with department heads to understand reporting needs and system requirements.
- Foster data flow between teams through integrated systems, ensuring seamless communication.
- Bachelor's degree in Operations Management, Business Administration, or related field.
- 3-5 years of operations experience in an agency, creative, or professional services environment.
- Strong project management skills with proficiency in project management tools.
- Excellent communication and interpersonal skills with ability to work effectively across organizational levels.
- Analytical mindset with proficiency in data analysis and reporting.
- Experience with process improvement methodologies and change management.
- Proficiency in Google Workspace, Microsoft Office Suite, and operational software platforms.
- Experience in advertising, marketing, or creative agencies.
- Knowledge of creative production processes and workflows.
- Experience with business intelligence tools and dashboard creation.
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