Customer Value Growth Expert

3 days ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,500,000

We are seeking a Lead Customer Success Manager to drive the successful outcomes of our customers in a specific market.

  • Drive revenue maximization from existing customers by preventing customer churn, guiding customers to grow through upselling and cross-selling.
  • Proactively identify growth opportunities and realize them through upselling, cross-sell, and acquisition of connected companies.
  • Identify and propose process improvements needed for customers to continuously improve their efficiency and support their growth and digitization strategies.
  • Proactively notice and escalate risks, propose mitigation measures, and act upon them.
Key Responsibilities:
  • Owning the customer relationship from board & c-levels downwards to ensure optimal value perception and insights.
  • Act as a trusted advisor for customers' top management, Board members, and other key decision makers.
  • Run regular business review meetings with decision makers, ensuring customers are knowledgeable about the value that our product brings.
  • Collaborate with marketing and sales in networking with financial sector leadership, increase the number of referrals coming from existing customers.
  • Assist from time to time in sales meetings if needed to promote and demonstrate our service, attend, and present at marketing events.
  • Provide consultancy on best practices for digital transformation.
  • Design product adoption plans, monitor activities of Product adoption specialists executing on product adoption activities, and act as escalation point for product adoption projects.
  • Monitor and act as consultant and escalation point for implementation projects.
Requirements:
  • At least 7 years of experience within the banking or fintech sector.
  • Strategic thinking and strong leadership presence.
  • Excellent communication skills - both verbal and written.
  • Outstanding negotiation skills.
  • Experience working in an international environment is a plus.

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