Healthcare Operations Specialist

24 hours ago

San Fernando, Central Luzon, Philippines beBeeOperations Full time ₱1,000,000 - ₱1,664,000
About the Role

Our healthcare technology platform is growing rapidly, and we need a skilled Operations Associate to support our daily operations. This technical role requires strong problem-solving skills and ideally some healthcare experience.

Key Responsibilities:
  • Lab Test Management:
    • Process lab test orders and ensure timely delivery of results
    • Coordinate with vendors to resolve order or delivery issues
  • System Monitoring & Issue Resolution:
    • Monitor internal dashboards for system delays or outages
    • Proactively troubleshoot and escalate issues across multiple platforms
  • Customer Support & Communication:
    • Provide direct support to customers via Slack, email, and internal ticketing systems
    • Maintain SLA standards for response and resolution times
    • Interact with clients primarily through chat, with occasional voice support
  • Operational Support:
    • Assist the Operations team with routine tasks to ensure smooth workflow
    • Collaborate cross-functionally to support process improvements and documentation

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