Partnership Operations Coordinator

1 day ago


Taguig, National Capital Region, Philippines eTeam PH Full time
Job Description

We are seeking a highly skilled Global Partner Success Specialist to join our eTeam PH team.

Company Overview

eTeam PH is a leading organization in the industry, dedicated to providing exceptional support to our clients. Our team is passionate about delivering high-quality services and building strong relationships with our partners.

Salary

The estimated salary for this role is $40,000 - $60,000 per annum, depending on experience.

Job Responsibilities
  • Support client Solution Partners with their client partnership
  • Manage and respond to incoming questions, tickets, and quotes in the territory for managed partners (white glove), and unmanaged partners (at scale)
  • Document and maintain client's Standard Operating Procedure for their Q2C and other systems/processes
  • Document feedback on escalations and issues that impact partner's experience with client, to improve on these areas as a business
  • Support the systems aspects of the onboarding of new partners (to come)
  • Support partners with operational queries on programs and platforms and guiding them to enablement content
Required Skills and Qualifications
  • Fast learner with a desire to develop skills to tackle new tasks
  • Confident with operating at scale, handling many requests at a time
  • Pro-active to breakdown and de-risk issues and challenges
  • Fluent in English with excellent communication skills
  • Productive and collaborative in a high-tech work environment
Benefits
  • Opportunity to work with a dynamic team
  • Professional growth and development
  • Competitive salary and benefits package


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