Partnership Operations Coordinator
1 day ago
We are seeking a highly skilled Global Partner Success Specialist to join our eTeam PH team.
Company OvervieweTeam PH is a leading organization in the industry, dedicated to providing exceptional support to our clients. Our team is passionate about delivering high-quality services and building strong relationships with our partners.
SalaryThe estimated salary for this role is $40,000 - $60,000 per annum, depending on experience.
Job Responsibilities- Support client Solution Partners with their client partnership
- Manage and respond to incoming questions, tickets, and quotes in the territory for managed partners (white glove), and unmanaged partners (at scale)
- Document and maintain client's Standard Operating Procedure for their Q2C and other systems/processes
- Document feedback on escalations and issues that impact partner's experience with client, to improve on these areas as a business
- Support the systems aspects of the onboarding of new partners (to come)
- Support partners with operational queries on programs and platforms and guiding them to enablement content
- Fast learner with a desire to develop skills to tackle new tasks
- Confident with operating at scale, handling many requests at a time
- Pro-active to breakdown and de-risk issues and challenges
- Fluent in English with excellent communication skills
- Productive and collaborative in a high-tech work environment
- Opportunity to work with a dynamic team
- Professional growth and development
- Competitive salary and benefits package
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Financial Operations Coordinator
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