Logistics Operations Coordinator

1 month ago


Taguig, National Capital Region, Philippines Eastman Industrial Supply Inc. Full time
About Eastman Industrial Supply Inc.

We are a leading provider of industrial supplies, and we are seeking a highly skilled Logistics Operations Coordinator to join our team. This role is responsible for ensuring the seamless processing of customer orders from initiation to completion.

Job DescriptionOrder Processing:
  • Review and process customer purchase orders accurately and efficiently.
  • Verify order details, including pricing, terms, and stock availability.
  • Enter and update orders in the system to ensure accurate tracking.
Customer Communication:
  • Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
  • Address and resolve customer inquiries related to orders and shipments.
Coordination Across Departments:
  • Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
  • Coordinate with the finance team to validate payment terms and credit approvals.
Order Tracking and Reporting:
  • Monitor the status of orders to ensure on-time delivery.
  • Generate reports on order trends, delivery timelines, and customer satisfaction.
Problem Resolution:
  • Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
  • Escalate complex problems to the appropriate teams or management.
Documentation and Compliance:
  • Maintain accurate and organized records of orders, invoices, and delivery confirmations.
  • Ensure compliance with company policies and procedures for order management.
Process Improvement:
  • Identify inefficiencies in the order management process and recommend improvements.
  • Participate in implementing new tools or systems to enhance order handling.
Salary Estimate

The estimated salary range for this position is $60,000 - $80,000 per year, based on industry standards and location considerations.



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