Senior Customer Experience Leader

2 days ago

Las Piñas, National Capital Region, Philippines beBeeCustomer Full time $90,000 - $120,000
Job Title:

Senior Customer Experience Manager

 

Overview:

Our organization is seeking an exceptional Senior Customer Experience Manager to lead and develop a high-performing team. The ideal candidate will be passionate about customer satisfaction, fostering a culture of excellence, and driving business growth.

 

Key Responsibilities:
  • Develop and implement strategic plans to achieve service levels and customer satisfaction targets.
  • Lead cross-functional teams to drive operational excellence, quality assurance, and process improvements.
  • Build and mentor a high-performing team with a culture of innovation and customer-centricity.
  • Provide training and development opportunities for new joiners.
  • Collaborate with leadership to document team activities and outcomes for clear records and trend identification.

 

Requirements:

Exceptional verbal and written communication in English.

Emotional intelligence and empathy.

Critical thinking and problem-solving mindset.

Proficiency with customer service tools and analytics platforms.

 

Experience:

At least 2 years of experience in a similar leadership or customer service management role with a focus on customer satisfaction.

Proven track record of improving and maintaining high service levels and customer satisfaction.

Proficiency with customer service tools, analytics platforms, and quality assurance systems.

Outstanding command of the English language, both written and spoken.

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