Customer Experience Leader

2 days ago

Las Piñas, National Capital Region, Philippines beBeeDelivery Full time ₱1,200,000 - ₱2,000,000

Job Title: Service Delivery Manager

We are seeking two Service Delivery Managers (SDMs) to provide ongoing customer support and relationship management for global device lifecycle programs.

The ideal candidate will have strong experience in IT services and customer relationship management.

Key Responsibilities:

  • Serve as the primary customer-facing representative for your region, building trusted relationships and ensuring ongoing satisfaction.
  • Field customer inquiries, troubleshoot issues, and coordinate with fulfillment hubs, asset management, and internal teams for timely resolution.
  • Monitor and track the progress of workflows (joiner, leaver, refresh, advanced exchange) to ensure requests are fulfilled correctly and on time.
  • Track SLAs/KPIs and identify any service gaps that need to be addressed.

Required Skills and Qualifications:

  • At least 3 years of experience as a Service Delivery Manager, Customer Success Manager, or a similar client-facing role in IT services or enterprise technology.
  • Well-spoken and well-written English is required.
  • Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms.
  • Proven ability to coordinate across distributed teams and global stakeholders.

Benefits:

  • A fully remote role with regional ownership and visibility in a global program.
  • A collaborative, customer-centric work environment.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Project Management and Information Technology

Industries: Staffing and Recruiting

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