Patient Advocate Associate

5 days ago


Manila, National Capital Region, Philippines NTT DATA SERVICES PHILIPPINES INC. Full time

The ideal candidate for this Healthcare Associate role at NTT DATA SERVICES PHILLIPINES INC. will possess excellent customer service skills, a strong analytical mind, and the ability to work effectively in a fast-paced environment.

Your key responsibilities will include:

  • Providing exceptional customer service to inbound providers via phone.
  • Resolving complex issues related to medical insurance claims with professionalism and accuracy.
  • Maintaining a thorough understanding of the healthcare insurance industry and all products, services, and processes performed by the team.

To succeed in this role, you will require:

  • A strong ability to work regular shifts, including nights and weekends.
  • An undergraduate degree or equivalent.
  • 3+ years of experience in BPO or a related field.
  • Excellent communication and problem-solving skills.
  • A valid NBI Clearance.

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