Patient Experience Advocate

7 days ago


Manila, National Capital Region, Philippines Eucalyptus Full time
About the Role

This is a fantastic opportunity to join our team as a Clinical Customer Service Representative. In this role, you'll provide exceptional customer support to our patients, helping them navigate various conditions and health-related issues.

Your Key Responsibilities
  • Support patients through a range of conditions, primarily via email
  • Collaborate with our doctors, pharmacies, and delivery partners to identify opportunities to improve our products, processes, or service
  • Work in rotating shifts, supporting different markets
  • Provide exceptional customer support, communicating effectively with colleagues and customers
What We Look For
  • A passion for health and wellness
  • A natural team player
  • Strong written and verbal communication skills
  • The ability to use a range of tones of voice to interact with customers
  • Familiarity with computer skills, or experience with customer service software


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