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Customer Service Advocate

2 weeks ago

Manila, National Capital Region, Philippines MED-METRIX INTERNATIONAL PH-I, INC. Full time
Job Description:

The Customer Service Representative plays a vital role in serving callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.

  • Responsibilities include responding to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information.
  • Patient credit card payments are processed over the phone to resolve outstanding self-pay balances.
  • The representative possesses basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms.
  • A working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle is required.
  • The representative uses the GE and Epic workflow systems and other tools available to them.
  • Ability to analyze, identify and resolve issues on patient accounts.
  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients.
  • Adheres to the policies and procedures established for the client/team.
  • Meets and maintains daily productivity standards established in departmental policies.
  • Meets and maintains quality standards established in departmental policies.
  • Maintains confidentiality at all times; adhere to HIPAA and PHI Guidelines.
  • Ability to maintain composure when handling particularly difficult calls with customers.
  • Perform all other tasks related to Call Center Department areas of responsibilities.