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Client Support Associate

2 weeks ago

Manila, National Capital Region, Philippines Systemantech Inc. Full time
Job Description

As a Client Support Associate at Systemantech Inc., you will be responsible for providing exceptional customer service to patients and insurance companies. Your primary goal is to ensure seamless communication and resolution of any issues related to patient benefits, supply orders, and medical records.

Key Responsibilities
  • Contact insurance companies to verify coverage status of patient benefits.
  • Files pre-authorizations for patients with insurance companies and provide follow-up as needed.
  • Process supply orders and maintain accurate patient information in relevant client data management systems.
  • Provide patients with information regarding their order status, including developing financial breakdowns and estimates of costs.
  • Gather necessary medical records as requested by insurance companies.
Requirements
  • Bachelor's Degree or equivalent with a minimum of three years' relevant working experience.
  • Prior medical insurance authorization experience preferred.
  • Excellent interpersonal and phone etiquette skills.
  • Demonstrates proficiency and accuracy using Alere Home Monitoring data management systems.
Benefits
  • A dynamic work environment with opportunities for growth and development.
  • Competitive salary and comprehensive benefits package.
  • The chance to make a positive impact on the lives of our patients and customers.